Service Administrator

1 week ago

Brantford, Ontario, Canada Strickland's GM Full time

About us :

With 50 years of experience, Strickland's has earned a reputation for excellence in both sales and service across multiple locations.
We proudly offer a wide selection of vehicles from General Motors, Toyota, and an extensive range of quality used vehicles from various brands.
Our dedicated sales department is here to help you find the perfect vehicle, offering expert advice and a pressure-free experience to ensure you drive away satisfied.

Our commitment to exceptional customer service doesn't end with the sale.
Our certified technicians are equipped to handle all your automotive needs, from routine maintenance to complex repairs, ensuring your vehicle stays in top condition.
At Strickland's, we pride ourselves on delivering honest, reliable, and efficient service, with customer satisfaction at the heart of everything we do.
Whether you're buying a new vehicle or maintaining your current one, Strickland's is your trusted partner for quality, integrity, and outstanding customer care.

Job Description

Stricklands is a proud, family-owned dealer group, one of the few remaining in the industry.
As we continue to grow, we're excited to introduce a new role for a Service Administrator to help manage the expanding needs of our service department.
At Stricklands, we place a strong emphasis on integrity, customer satisfaction, and the close-knit atmosphere of a family business.
We're looking for someone to join our team who shares our passion for quality service and customer care. 

Key Responsibilities:

    • Efficiently schedule service appointments for customers and ensure timely follow-ups and reminders.
    • Manage the service calendar to ensure a seamless flow of appointments and work orders.
    • Process and submit warranty claims, ensuring accuracy and compliance with all necessary documentation.
    • Work closely with manufacturers and warranty teams to resolve claims and ensure reimbursement.
    • Provide expert advice to customers, explaining service options, product knowledge, and troubleshooting solutions.
    • Communicate clearly with customers regarding service estimates, timelines, and expectations.

Qualifications:

    • Previous experience in a customer service, administrative, or service advisor role is highly preferred.
    • Strong organizational skills and the ability to manage multiple tasks efficiently.
    • Excellent communication skills, both verbal and written.
    • Ability to thrive in a fast-paced environment with a team-oriented mindset.
    • High attention to detail and commitment to accuracy.
    • Proficiency in service scheduling software and Microsoft Office Suite
    • Customer service Skills :Excellent communication and interpersonal skills to ensure a positive customer service experience.
    • Industry Knowledge: Solid understanding of automotive services and maintenance practices
    • Background Check: Successful applicants must undergo a background check.
    • Driver's Abstract: A clean driver's abstract must be provided as part of the hiring process.

Location: Brantford, ON

Work Location: In person

Schedule:

  • 8 hour shift

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

What We Offer:

  • Competitive compensation and benefits.
  • Professional growth opportunities within a reputable dealership.
  • Supportive and collaborative work environment.

Supplemental pay types:

  • Bonus pay

How to Apply:

If you are a qualified and dedicated individual ready to contribute to a team that values excellence in customer service, please submit your resume today.
Join us, where your automotive expertise meets a commitment to customer satisfaction

Driving Excellence, Delivering Quality Service

We are an equal opportunity employer and strive to provide reasonable accommodation for any applicant, as requested during the hiring process.
As such we endeavor to ensure that its hiring process meets the needs of all persons with disabilities as per AODA requirements.

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