Business Operations Support Representative III

Description :*Pre-identified candidate*TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term.Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing face paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.Key responsibilities:Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where requiredSupport the Manager Client Service (MCS) in functions related to overall operations and day-to-day administrationImplement effective communication of all operational, administrative and regulatory /compliance activities as required. Support the team by continuously developing increased knowledge in all branch processesSupport coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staffCoordination and handling of all premise issues including building issues, seasonal and promotional displaysMaintain and provide ongoing support and improvements to the branch filing systemPerform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit proceduresSupport the team by actively promoting/supporting key firm/branch initiativesActively suggest implementations that focus on TD’s vision of building a better bank and above average standardsIdentify areas to reduce expenditure and bringing ideas to MCS and/or BM for improvementSupport an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.Support the branch professionals where required including client requestsBe an advocate for the client's experienceOther Sundry duties as assignedAs the Business Operations Support Representative will be located at Reception, the role will also be responsible for:Greeting clients and/or guest to the branch and respond to their requests in an efficient mannerAnswer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributesMake changes to branch directories when requiredControl the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measuresSupport business meetings including set up, catering requests, and managing branch Boardroom scheduleRequirements Bilingual (English & French)Undergraduate Degree or Community College Diploma in Business preferredCompleted or pursuing industry-related courses would be considered an assetThe ability to work both as part of a team and independently to complete tasksPrior administrative experience an assetPossess excellent communication skillsProven ability to deliver a high level of serviceDetail oriented and highly organizedAbility to work in a fast-paced, dynamic environmentProficient with MS Office SuiteWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from youLanguage Requirement (Quebec only):Sans Objet