Manager, Business Centre

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

Leadership & People- Accountable to ensure appropriate level of depth and skill set by using the levers (hire, develop, coach and motivate employees) to deliver on a balanced profitable growth- Provide leadership and direction in the marketing and delivery of Financing and Consulting offering while maintaining accountability for the activities, quality and profitability of such- Be the Change agent in the dissemination of information to ensure that all employees are kept abreast of BDC’s operational changes, business rules, policies and procedures, mandate and objectives- Develop and implement a branch sales/market plan to support the portfolio growth strategy for Financing and Consulting for the territory that is aligned with the regional strategy and manage business activity

Results, Sales & Relationships- Manage the existing client relationships by actively monitoring the profitability of BDC’s relationship with clients and proactively assess client needs to identify opportunities and convert them into results while meeting the client’s immediate and broader business objectives- Actively plan and develop client acquisition strategies that lead to results and manage key professional relationship to ensure a consistent flow of activities.- Keep abreast of local business opportunities while maintaining active profile in the business community through participation in associations such as Chambers of Commerce, Boards of Trade, etc.- Manage branch activities via the team to achieve/exceed results by regularly assessing the quality/quantity of loans and the portfolio, pipeline progress, product results, activity distribution and client satisfaction

Transactions, Portfolio, Risk & Profitability- Accountable for compliance to business rules, policies and procedures in all aspects of the life of a loan (business development, underwriting, security & disbursement and administration & relationship)-
- Proactively manage high-risk clients and communicate with internal partners to restructure deals, remediate risks and minimize loss- Accountable for the Profit and Loss statement of the operational unit, the portfolio growth, its efficiency, the risk level and pricing of transactions as well as the difference between the predictive models (Risk rating, forecasted loss rate) and the actual performance (which represents the sound judgment)

WHAT WE ARE LOOKING FOR- Bachelor degree in commerce or business administration- Experience in leading a team at the BDC or with a previous employer- Demonstrated strength in business development and customer relationship management skills- Leadership and ability to manage a team- Thorough knowledge of BDC products, services, policies, processes and procedures and ability to provide high quality customer service to internal/external clients- Sound credit judgment coupled with a strong understanding of credit policies and practices- Ability to actively address situations where potential risks are identified- Ability to maintain sound account management practices and a profitable loan portfolio- Good time management and priority setting skills in order to meet critical deadlines- Strong business acumen- Thorough understanding of the dynamics of the small business environment- Bilingualism (English & French) is required

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