Customer Service Specialist CSS
2 weeks ago
The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada Westcan is currently seeking a Customer Service Representative to join our team, with a focus on planning for and supporting drivers daily tasks.. About the position: NIGHT SHIFT 6:00 PM to 6:00 AM Wednesday to Saturday (4) The following week Thursday to Saturday (3)Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resourcesEnsuring drivers have adequate hours of serviceEstablishing proper last contents on equipmentArranging for equipment to be available for fleet maintenancePreparing trailer loading instructionsPlanning routes for drivers by adding route or track points as requiredEnsuring delivery instructions are completeProviding instructions and answer questions from driversContacting off duty drivers to provide trip instructions for next on-duty statusCommunicating with drivers on any deviations with planned loadsCommunicating schedule requests to Assistant Terminal Manager Checking routing of completed trip compared to routing instructionsEnsuring payload is up to maximum GVW and was loaded as per instructionsCommunicating changes to planned orders and update system as required Monitoring total mail and keeping system up to date Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer Managing Driver Pay Portal Providing ETA as require and providing updated information to customers when changing plansAdministering other duties as assigned such as site maps and fuel cardsWhat you bring:Prior dispatch experience is an asset Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjustedOutstanding internal and external customer service skillsTakes ownership of work responsibilitiesMust have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlinesThis position also requires strong communication skillsAbility to prioritize and manage multiple responsibilities and work independentlyPrevious experience in the transportation industry is beneficial Total Compensation:Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity, scholarships program for employee’s children and referral reward payments up to $2,000 available per successful hire (certain conditions apply) We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply External applicants in consideration will adhere to a company-paid criminal record search.We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
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Customer Service Specialist Css
2 weeks ago
Edmonton, Canada KAG Canada Full timeOur Customer Service Specialists (CSS) provide support to the day-to-day Operation in the Edmonton Terminal through the efficient and professional administration of full-cycle customer service duties that assist our customers, operations team, and professional truck drivers. This position has the possibility of turning into a dispatcher role. We are...
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Specialist CSS
1 week ago
Edmonton, Alberta, Canada Westcan Bulk Transport Ltd . Full time $45,000 - $60,000 per yearThe Kenan Advantage Group Inc., (KAG), is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and...
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Customer Service Specialist
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Edmonton, Canada nugget.ai Full time**Employment Type**: Full-time **Salary**:$ 25.08 /hr **Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve. - The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs...
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Customer Service Specialist
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Edmonton, Canada McKesson Canada Full timeMcKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...
