Customer Support Specialist

6 days ago

Edmonton, Canada nugget.ai Full time

**Employment Type**: Full-time

**Salary**:$ 25.08 /hr

**Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve.



- The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada (INAC), has developed these operating guidelines. The creation of this booklet is to provide the community with written procedures and policies followed by the Education Unit.


**Position Summary**:


- We are seeking a Customer Support Specialist (CSS) who will process complaints and issues.


**Essential Functions**:

- Answers inquiries by clarifying desired information: Researching, locating, and providing information.
- Resolves inquiries by clarifying issues: Researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues or concerns.
- Identifies request type and determines the appropriate course of action required for resolution.
- Resolves inquiries or refers requests to department contacts as needed.
- Follows up to ensure prompt resolution of outstanding inquiries.
- Maintains call center database.
- Records accurate information for each request by identifying the customer's defined needs, and resolves or escalates and logs the request.
- Dispatches and directs staff as required to resolve customer issues/concerns.
- Participates in training programs offered to enhance technical, interpersonal and communication skills and proficiency related to the projects to which they are assigned.
- Performs and promotes all activities in compliance with equal employment and nondiscrimination policies and contractual agreements: follows federal laws, state laws, school board policies and professional standards.

**Qualifications**:

- Skill in the use of multi-line telephone systems.
- Good oral and written communication skills.
- Ability to coach, mentor, and provide feedback to others.
- Ability to handle a high call volume.
- Ability to use tact and exercise good judgment in interacting with the general public, school and central office personnel.
- Ability to actively listen to callers.
- Ability to use judgment and initiative to quickly and accurately identify and resolve problems.
- Ability to regularly reassess priorities and adjust to changing workload demands.
- Ability to enter data accurately using computer databases within limited time periods.
- Ability to establish and maintain working relationships with other departmental officials, associates, and employees.
- Complex problem-solving skills.
- Excellent cross-organizational knowledge.

The Garden River First Nation Education Unit does not discriminate on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age in its employment, programs and activities.

  • Customer Support Specialist

    3 weeks ago

    Edmonton, Canada AI Jobs Full time

    Customer Support Specialist at AI Jobs Join to apply for the Customer Support Specialist role at AI Jobs We are hiring a detail‑oriented Sales Administrator to support sales operations and customer management for one of our prime clients in the ready‑mix industry. In this role, you’ll coordinate sales activities, manage billing and reporting, and...

  • Customer Support Specialist

    7 hours ago

    Edmonton, Alberta, Canada Home Health Store Inc. Full time $40,000 - $60,000 per year

    Join Us as a Customer Support Specialist (with the expectation to grow in the Ostomy Care & AADL Solutions Specialist role)Location: Street, Edmonton, ABJob Type: Full-Time, PermanentAbout UsAt Home Health Store, we're dedicated to improving lives by providing high-quality medical supplies to communities across Canada. We proudly serve First Nations, Métis,...

  • Customer Support Specialist

    3 weeks ago

    Edmonton, Canada CATALIS Full time

    Join to apply for the Customer Support Specialist role at CATALIS15 hours ago Be among the first 25 applicantsJoin to apply for the Customer Support Specialist role at CATALISGet AI-powered advice on this job and more exclusive features.Who We AreCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide...

  • Customer Support Specialist

    2 weeks ago

    Edmonton, Canada Taskify AI Full time

    Join to apply for the Customer Support Specialist role at Taskify AI.We are hiring a detail-oriented Sales Administrator to support sales operations and customer management for one of our prime clients in the ready-mix industry. In this role, you’ll coordinate sales activities, manage billing and reporting, and ensure smooth collaboration across...

  • Customer Support Specialist

    2 weeks ago

    Edmonton, Canada Total Power Limited Full time

    At Total PowerGen Solutions (TPGS), we are a dynamic group of companies committed to revolutionizing the PowerGen industry in Canada. With over 100 years of combined experience, our team possesses extensive expertise and provides a comprehensive range of PowerGen services across various industries throughout the country. **Our Growth & Culture**:As Canada's...

  • Sales Operations

    3 weeks ago

    Edmonton, Canada AI Jobs Full time

    A technology recruitment agency in Canada is seeking a detail-oriented Customer Support Specialist to support sales operations and customer management. Responsibilities include coordinating daily sales activities, managing billing tasks, and assisting with customer account management. The ideal candidate should have a post-secondary business degree and 1–3...

  • Customer Support Specialist — Visa Sponsorship

    4 weeks ago

    Edmonton, Canada Mashreq Bank Full time

    A leading Canadian job market company is seeking a Customer Support Specialist to enhance client experiences in visa sponsorship programs. The role involves providing support across various channels and staying updated on immigration policies. Ideal candidates should have strong communication skills and experience in customer support. Opportunities for...

  • Customer Support Specialist — Visa Sponsorship

    4 weeks ago

    Edmonton, Canada Mashreq Bank Full time

    A leading Canadian job market company is seeking a Customer Support Specialist to enhance client experiences in visa sponsorship programs. The role involves providing support across various channels and staying updated on immigration policies. Ideal candidates should have strong communication skills and experience in customer support. Opportunities for...

  • IT Support Specialist

    6 days ago

    Edmonton, Canada CASA Mental Health Full time

    Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. As IT Support Specialist you will specialize in technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and...

  • Customer Experience Specialist

    2 weeks ago

    Edmonton, Canada Eden Textile Full time

    **Eden Textile - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES)...