Collision Centre Administrator

5 days ago

East York, Canada AWIN Group of Dealerships Full time

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports NetworkHeadquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.Our Mercedes-Benz Oakville Collision Centre is looking for a Collision Centre Administrator to join our amazing team Job PurposeThe Collision Centre Administrator accepts and directs incoming calls, takes detailed messages, and provides basic information to callers. S/he is the Body Shop’s front-line contact with the public and administrative coordinator and must represent the body shop in a professional, and friendly manner at all times.Responsibilities Accepts all incoming calls.Communicate with callers in a professional, friendly and efficient manner.Communicate messages to the appropriate parties in a timely manner.Provide basic information to callers who have general inquiries.Prepare and update customer files.Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.Close repair orders.Qualifications High school diploma or equivalent.Experience working in a Body Shop is an asset.Ability to effectively manage time, meet deadlines and complete all assigned tasks.Proven organizational skills.Excellent customer service skills: both written and verbal.Ability to work in a team and independently.Sound understanding of all automotive functionalities.Experience using Mitchell on Demand, Audatex and MS Office.Must speak clearly on the telephone and convey an image of professionalismMust have an enthusiastic and outgoing personality.Must be able to convey messages to employees clearly and quickly.Professional business attire (refer to Auto World Imports Dress code policy). Personal AttributesPassion, motivation, focus and leadership skillsResults focused approachTeam playerStrong communication skills both written and verbalAbility to influence, negotiate and mediate effectivelyStrong attention to detailAbility to maintain confidentiality and professionalismExcellent interpersonal and team building skillsStrong time management and organizational skillsHonest, courteous and able to demonstrate strong work ethicsDriven and ability to work with minimum supervisionBenefitsWe offer competitive salaries and generous benefits Excellent Group Benefits packageGroup RRSP Contribution programWork/life balanceTraining and support programsBoot and tool allowanceTuition reimbursement programCorporate supportMentorship and developmentUnlimited careers opportunities within our automotive groupAPPLY FOR A REWARDING CAREER TODAYWe thank all applicants for their response; however only those considered for an interview will be contacted. AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email). #AWINHP

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