Technical Writer, Mechanical and Controls Documentation

5 days ago

Waterloo, Canada KION Group Full time

Description What we offer:The Product Training and Information (PTI) organization is responsible for creating and publishing documentation and training deliverables for Dematic's mechatronics products, software products, and customer solutions.As a technical writer in PTI, you will be responsible for creating world-class documentation for internal and external audiences across the globe. You will work closely with distributed development teams throughout the product development lifecycle to create reliable, clear, and concise content. You will follow DITA methodologies to create, manage, and publish your content using a Content Management System (CMS).You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.Tasks and Qualifications:What You Will Do In This Role:Develop a deep understanding of internal and external users and their technical documentation needsWork closely with product managers and R&D engineers to develop technical informationDevelop a deep knowledge of the products and be self-sufficient in using software with simulators, 3D models, and test equipmentUse minimalist instructional design principles to develop highly effective materials Design and publish multimedia, on-product help, and web-based documentationWork on multiple scrum teams to plan and deliver learning materials for each software releaseBuild strong partnerships with software engineers, product managers, and other expertsCome up with innovative approaches to how we help people learn and use our softwareTravel occasionally to other Dematic offices and customer sites (particularly in the first six months)What You Will Do In This Role:Bachelor's Degree in a relevant field, such as engineering or computer science Minimum 5 years’ experience working with technical products (hardware or software)Familiarity with structured authoring tools and methodologies, such as CMSs and DITAExceptional writing skills to produce effective technical training for an engineering audience Proven ability to plan and deliver work within an agile development process Strong analytical and problem-solving skills with a high attention to detailExceptional ability to work with cross-functional teams to build partnerships and get things doneExperience in material handling systems or similar industry would be an asset

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