Technical Writer

Waterloo / Ontario / Ottawa, Ontario / Toronto, Ontario

Customer Support - Technical Support /

Full-Time /

Hybrid

**Who We Are; What We Do; Where We’re Going**

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you

**Your Role**:
This role reports into the Manager, Global Content Development. The Technical Writer designs, writes, and delivers all technical product documentation for one or more products in the Magnet Forensics portfolio. This position works with cross-functional teams, which include other technical writers, digital content designers, UX designers, product managers, engineers, forensics investigators, and customer-facing teams to deliver clear, concise, and accurate technical documentation and user interface (UI) strings.

**What You Will Accomplish**:
- Maintain the entire product documentation suite for one or more products (for example, administration guides, installation guides, user guides, and release notes) in alignment with regular product releases;
- Revise documentation to incorporate product updates and product enhancements requested by customers and internal users;
- Partner with the Technical Support and Customer Success Management teams to understand and respond to customer enablement needs;

**What We Are Looking For**:
**Required Skills**:
- Bachelor’s degree in English, related program, or relevant experience;
- 3-7 years of experience in a technical writing position;
- Ability to use a content management system (for example, Madcap Flare) for authoring and building documentation;
- Ability to exercise technical documentation best practices, including structured writing, and mínimalism;
- Advanced understanding of grammar, spelling, and punctuation;
- Strong proficiency in proofreading/editing, writing, and verbal communication;
- Highly organized with great attention to detail and strong time management skills;
- Ability to work with cross-functional teams in an agile environment;
- Strong sense of teamwork, personal integrity, and accountability;
- Strong self-starter attitude with excellent problem-solving skills;
- Ability to learn quickly and a passion for new technologies;
- Proficiency with standard defect-tracking and source control software like Jira, GitHub, and Azure DevOps;
- Experience with HTML and CSS.

**The Most Important Thing**:
- **CARE** - We care about each other and our mission to make a difference in the world.
- **OWN** - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
- **DEDICATE** - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- **EVOLVE** - We are constantly innovating and exploring new ways to work together to make an impact with our work.

**Compensation & Benefits**:
**Compensation Range**:
- MIN: $76,300**:

- MID: $109,000 - MAX: $130,800 CAD

**Magnet is proud to offer benefits such as**:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
- _
- All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment._

**US Applicants**:Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.