Technical Writer

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the team**:
The Business Technology Platform Experience (BTPX) team is an integral part of SAP’s global Product and Engineering Team. In BTPX HANA we’re a blended team of writers and UX designers. We develop user-centric designs and clear, comprehensive help, and enablement content for our SAP HANA Cloud users. Our user assistance deliverables include programming guides, user guides, administration guides, tutorials, and more. We work closely with other User Assistance Developers, User Experience Developers, and Software Developers to ensure that our customers can fully leverage our software for their business needs.

Established in 1981 as WATCOM, SAP Labs Waterloo embodies a startup spirit infused with 50+ years of expertise in database, mobility, and digital manufacturing. This location is a key player in driving SAP HANA Cloud database and SAP Digital Manufacturing technology. As part of Waterloo’s David Johnston Research + Technology Park, SAP Labs Waterloo offers access to sports leagues, industry-leading learning, partnership with the University of Waterloo, and more.

**What you’ll do**:
In this role, you’ll be responsible for:

- Planning, researching, and writing the documentation (such as context-sensitive help, user guides) required by SAP’s customers.
- Leading the implementation of features at early product stages using SAP’s harmonized product operating model.
- Providing product feedback to the HANA Development team.
- Editing user interface texts to ensure usability and product standards.
- Leveraging AI to improve documentation and team processes to move SAP's AI strategy forward.
- Help the team drive innovation in the UA/UX space, stretching the boundaries of classical product documentation with innovative use of in-app help, usage analytics, AI, and co-creation processes.
- Review technical design documents and test feature implementations in the software.
- Work as part of a writing team where you adhere to a common style and work with other writers to write, edit, and review documentation.
- Write in a DITA XML environment.

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Technical writing requires core skills including curiosity, research ability, communication, collaboration, logic, and information management. We use multiple tools and methods of communicating and sharing information. To successfully complete documentation tasks, be curious and develop your research practices.

Required skills:

- University degree in Business, English, Computer Science, Design, Communication Studies or similar
- Experience with XML authoring tools and GitHub
- Familiarity in relational database technologies
- Knowledge of accepted technical writing principles and practices
- Excellent business English, writing, communication, and interpersonal skills
- Attention to detail and ability to meet deadlines
- Reliability with a strong ability to work independently and prioritize tasks

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 423952 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid