Technical Writer

5 days ago

Waterloo, Canada Dematic Ltd. Full time

The Global Product Information organization is responsible for creating and publishing documentation and training deliverables according to the Global Product Launch Process for the mechatronics products, software products, and solutions supported by the Global Products and Solutions Organization (GPS).

As technical writer, you will be responsible for designing and developing training and other technical information to help engineers implement and support PLC-based control software for global customers for a range of storage and retrieval machines, conveyors and sorters. You will work closely with distributed development teams throughout the software development lifecycle and make information available in a range of formats, including multimedia learning, tutorials, on-product help systems, and documentation.

You must have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.

**What we offer**:
**What We Offer**:

- Career Development
- Pay Transparency
- Global Opportunities
- Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. _
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. _

**Tasks and Qualifications**:
**This is What You Will do in This Role**:

- Develop a deep understanding of internal and external users and their learning needs
- Work closely with product managers and engineers to develop technical information
- Use design specifications and test documents as source material for deliverables
- Learn the products and be self-sufficient in using software with simulators and test equipment
- Use mínimalist instructional design principles to develop highly effective materials
- Design and publish multimedia, on-product help, and web-based documentation
- Work on multiple scrum teams to plan and deliver learning materials for each software release
- Build strong partnerships with software engineers, product managers, and other experts
- Develop and manage global training for internal engineering teams and customers
- Come up with innovative approaches to how we help people learn and use our software.

**What We are Looking For**:

- Familiarity with developing software for hardware products, especially PLC ladder logic
- Exceptional writing skills to produce effective technical training for an engineering audience
- Proven ability to plan and deliver work within an agile development process
- Proficiency with content authoring, publishing, and multimedia development
- Strong analytical and problem-solving skills with a high attention to detail
- Exceptional ability to work with cross-functional teams to build partnerships and get things done
- Understanding of adult learning and instructional design principles
- Experience in material handling systems or similar industry would be an asset
- A good sense of humor and an ability to have fun

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