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Bilingual Customer Service Representative
1 week ago
About the role
We're looking for a Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre As a Bilingual Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call
center environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner.
What you'll do here:
Be a subject matter expert on our policies, products, services, and initiatives. Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward. Accurately and clearly document files to reflect conversations and actions taken on claims. Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges. Ensure that daily call centre metrics are met while taking a high volume of inbound calls. Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner. Execute multiple tasks aligning with changing priorities and time-sensitive deadlines This is a fast-evolving environment, and other ad hoc duties could be assigned to you.What you bring to the table:
Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital. Customer service and sales experience preferred. Insurance experience is considered an asset. Self-motivated, resourceful, and resilient to overcome various situations is essential. Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet. Excellent listening and communication skills with the ability to foster strong working relationships. Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays. No Canadian work experience required however must be eligible to work in Canada. Must be Bilingual in English and French. What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
