Operations Enablement Specialist

4 days ago


Markham, Canada Aviva Full time

Experience AvivaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The OpportunityWe’re looking for a collaborative and solutions-oriented Operations Enablement Specialist to join our Surety team. In this role, you’ll be the bridge between frontline operations and leadership—driving process improvements, supporting strategic initiatives, and enabling operational excellence. You’ll collaborate with IT, vendors, and cross-functional teams to deliver scalable solutions that enhance performance and efficiency.What you’ll doLead and implement process improvements across Surety operationsIdentify inefficiencies and translate them into practical, scalable solutionsMaintain governance for process documentation, training, and reference materialsAct as the primary contact for Surety system vendors and internal stakeholdersCoordinate testing, feedback, and rollout of system enhancementsSupport change management and training initiativesAssist leadership with strategic planning and performance reportingAnalyze operational data to support continuous improvementWhat you’ll bring3–5 years of experience in operations, enablement, or process improvement rolesExperience in insurance or a regulated industry is a plusStrong analytical and problem-solving skillsExcellent communication and stakeholder engagement abilitiesProficiency in Excel, PowerPoint, and process mapping toolsExperience working with IT teams and external vendorsWhat you’ll get• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. • Hybrid flexible work model.• Outstanding career development opportunities.• We’ll support your professional development education.• Competitive vacation package with the option to purchase 5 extra days off per year. • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. • Corporate wellness programs to support our employees’ physical and mental health. Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.  Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require specific accommodation because of a disability, please contact your Talent Acquisition Partner so that appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.  



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