Operations Enablement Specialist

1 week ago

Markham, Ontario, Canada Aviva Canada Full time

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At
Aviva Canada
, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The Opportunity

We're looking for a collaborative and solutions-oriented Operations Enablement Specialist to join our Surety team. In this role, you'll be the bridge between frontline operations and leadership—driving process improvements, supporting strategic initiatives, and enabling operational excellence. You'll collaborate with IT, vendors, and cross-functional teams to deliver scalable solutions that enhance performance and efficiency.

What you'll do

  • Lead and implement process improvements across Surety operations
  • Identify inefficiencies and translate them into practical, scalable solutions
  • Maintain governance for process documentation, training, and reference materials
  • Act as the primary contact for Surety system vendors and internal stakeholders
  • Coordinate testing, feedback, and rollout of system enhancements
  • Support change management and training initiatives
  • Assist leadership with strategic planning and performance reporting
  • Analyze operational data to support continuous improvement

What you'll bring

  • 3–5 years of experience in operations, enablement, or process improvement roles
  • Experience in insurance or a regulated industry is a plus
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder engagement abilities
  • Proficiency in Excel, PowerPoint, and process mapping tools
  • Experience working with IT teams and external vendors

What you'll get

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require specific accommodation because of a disability, please contact your Talent Acquisition Partner so that appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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