Technology Enablement Specialist

Position Type:
Full Time

Department:
IT

Work Location:
Markham, ON

Work Arrangement:
Hybrid

Work Hours:
Monday to Friday - standard business hours

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:
The Technology Enablement Specialist is responsible for enabling visibility, accountability, and technology maturity across all technology domains. This role drives performance monitoring, dashboarding, delivery health oversight, governance standards, and vendor management, ensuring the technology organization operates effectively and transparently.

Working under the Director of Technology Enablement, this role collaborates with cross-functional tech and business teams to ensure leadership has the insights and confidence to make informed decisions and that delivery teams are supported by strong operational practices.

A Day in the Life (What you will do here):
Performance Monitoring & Visibility

• Design and maintain dashboards, health metrics, and KPIs to monitor technology execution and outcomes
• Deliver transparent reporting and executive-level views of delivery progress, risk, and capacity
• Support digital enablement efforts through tooling, analytics, and automation

Delivery Oversight & Risk Escalation

• Monitor technology initiative progress across all domains (Dev, Infra, Data, Architecture)
• Support structured issue/risk escalation and resolution in partnership with project and agile teams
• Analyze capacity and resourcing data to support planning and prioritization conversations

Governance, Standards & Compliance

• Support the development and rollout of delivery governance models and best practices
• Ensure adherence to internal standards and external compliance requirements (e.g. audits)
• Assist in maturing processes around planning, execution, and performance tracking

Vendor & Contract Management

• Manage vendor performance and engagement tracking
• Maintain a contract lifecycle and renewal calendar, partner with legal and finance
• Support vendor-related compliance and operational reporting

Communication & Change Enablement

• Drive technology performance communications and executive reporting updates
• Support change management and training efforts around delivery tooling and process improvements
• Work cross-functionally to improve engagement, adoption, and delivery enablement outcomes
• Other duties as assigned by Manager

What you need to ensure you are set up for success:

• 4–8 years in technology operations, PMO, or business performance roles
• Experience with KPI frameworks, dashboards, and technology reporting tools (Power BI, Monday, etc.)
• Solid understanding of Agile/Hybrid delivery models, resource planning, and execution risk management
• Familiarity with IT vendor management, contract oversight, and audit support
• Strong communication skills with experience engaging both technical and non-technical stakeholders
• Comfortable managing up, across, and within cross-functional teams
• Experience with is considered an asset.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?
We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you
Accommodations can be made available upon request for those candidates taking part in the selection process.