Customer Account Representative
2 weeks ago
Description :Major Job Responsibilities: Portfolio Management:Administer collection activity and build and maintain the credit history file in utilized enterprise resource system (M3, SalesLink or other assigned systemsManage assigned accounts, includes contacting customers to follow up on accounts, reviewing accounts and notes receivables reports regularly to identify follow up requirements, monitoring and communicating customer portfolio and regional customer metrics to internal stakeholders, processing small balance write off, account adjustment, and account reconciliation, and resolving dispute, discrepancies and short paymentsAssist in branches when receiving request for Deferral’s, General Security Agreements (GSA), garage keepers liens and escalate to Team Lead.Negotiate repayment arrangements within a 90 day repayment period; escalate to Team Lead and or Credit Manager for protracted periods.Collect on past due accounts and report to Account Receivable Team Lead and or Credit Manager on accounts requiring legal action, repossession, bad debt write off and identified as risk.Customer Service:Provide customer service on accounts, includes forwarding invoices, processing credit card authorization forms, processing customer refund request; completion of Write-Off forms, Credit Matrix, and submission to the appropriate assigned signing authority.Responding to customer enquiries, by promptly answering the queue line.Reconciliation of AR accounts as requiredCredit Approval:Approve credit releases for parts, service and rentals request and authorize requests over the set credit limitReporting:Prepare weekly & monthly AR reports as assignedOther assigned duties as requiredQualifications:1-3 years of high volume corporate collections experience1-3 years’ experience processing accounts receivableStrong Excel & account reconciliation skillsProficient in MS Office ApplicationsKnowledgeable of the Personal Property Security Act (PPSA), Personal Information Protection Act (PIPA) and Bankruptcy and Insolvency Act (BIA)Knowledgeable of basic business law and basic tax lawKnowledgeable of credit procedures and CCAA (Customer Credit Agreement Act)At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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Customer Account Representative
2 weeks ago
Edmonton, Canada Finning International Inc. Full timeCompany: Finning Canada Worker Type: Temporary Position Overview: This position is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of customers’ accounts. The...
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Customer Account Representative
2 weeks ago
Edmonton, Alberta, Canada Finning Full time $40,000 - $70,000 per yearCompany:Finning CanadaWorker Type:Temporary (Fixed Term)Position Overview:The Customer Account Representative is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of...
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Customer Account Representative
2 weeks ago
Edmonton, Alberta, Canada Finning Full time $40,000 - $65,000 per yearCompany:Finning CanadaNumber of Openings:1Worker Type:Temporary (Fixed Term)Position Overview:The Customer Account Representative is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and...
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Customer Account Representative
3 days ago
Edmonton, Canada MTE Logistix Edmonton Inc. Full time**MTE Logistix**, a 3rd-party warehousing provider with a 95 year history and its base in Edmonton, is looking to add Customer Account Representatives to its existing team of professionals. Join us where you will become the resident expert on your group of customer accounts, understanding their needs, answering their questions, entering their orders into...
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Edmonton, Canada Finning Canada Full timeCompany: Finning Canada Number of Openings: 1 Worker Type: Temporary Position Overview: This position is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of...
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Customer Service Representative
2 weeks ago
Edmonton, Canada Team Auctions Ltd Full timeCustomer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...
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Account Operations Manager
6 days ago
Edmonton, Canada Pyxis Customer Solutions Ltd. Full time**About Pyxis Customer Solutions** Pyxis Customer Solutions is a leading provider of debt purchase, accounts receivable management and customer engagement services across Canada. With over a decade of industry leadership, we are focused on delivering innovative, results-driven solutions while maintaining a strong commitment to compliance, transparency, and...
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Customer Service Representative
2 weeks ago
Edmonton, Canada Granger Holdings Ltd. Full timeWe're looking to bring 4 Customer Service Representatives onto our team, we carry the leading health and safety products. We educate the public on the most current health and safety related research to ensure they are properly prepared in the event of an emergency occurring. We assist in evaluating home and business risks, planning escape routes, and offer...
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Account Representative
6 days ago
Edmonton, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel** healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
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Customer Service Representative
1 day ago
Edmonton, Canada Newly Weds Foods CO Full time**General Function** A customer service representative plays a vital role in the success and growth of our company. Their role contains two key components. 1. Inside sales team - The Customer Service Department is an integral arm of the sales force. A Customer Service Representative will work as an extension of the Sales Department in meeting the goals and...
