Customer Service Representative

We're looking to bring 4 Customer Service Representatives onto our team, we carry the leading health and safety products. We educate the public on the most current health and safety related research to ensure they are properly prepared in the event of an emergency occurring.

We assist in evaluating home and business risks, planning escape routes, and offer solutions furnished by us. We also offer safety equipment such as sensors, fire extinguishers, egress ladders, burn kits, fire blankets, and more. We strive to make a difference in the community, one family at a time. No experience necessary. We will fully train all new personnel to provide information and consult with our clients regarding health and safety.

Customer service representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.

**Responsibilities**
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Inform customer of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts

**Customer service representative requirements**:

- Proven customer support experience
- Track record of over-achieving quota
- Active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

**Customer service representative skills & proficiencies**:

- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills

**Company Description**:
We have a great career development program with proven strategies in todays market

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: $1,050.00 per week

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- Flextime
- On-site parking
- Paid time off
- Profit sharing
- Store discount

Schedule:

- 8 hour shift
- Evenings
- Monday to Friday
- Weekend availability
- Weekends only

Supplemental pay types:

- Bonus pay
- Commission pay
- Retention bonus

Work Location: One location