Account Operations Manager

3 days ago

Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

**About Pyxis Customer Solutions**

Pyxis Customer Solutions is a leading provider of debt purchase, accounts receivable management and customer engagement services across Canada. With over a decade of industry leadership, we are focused on delivering innovative, results-driven solutions while maintaining a strong commitment to compliance, transparency, and customer care.

**Position Overview**

We are currently seeking an **Account Operations Manager** to lead and expand our internal **Customer Support**, **Collections**, and **Legal Operations** based out of our **Edmonton office**. This is a senior-level position reporting directly to executive leadership, responsible for managing day-to-day operational performance while driving strategic growth and process excellence.

**Key Responsibilities**
- Oversee and scale internal operations across customer service, collections, and legal enforcement functions.
- Lead, mentor, and support teams including paralegals and legal collection agents to ensure compliance and performance targets are met.
- Develop and implement operational strategies that align with company growth and client requirements.
- Analyze performance metrics and deliver insights to improve efficiency, quality, and recovery rates.
- Collaborate with executive leadership to evaluate technology solutions and process improvements.
- Ensure compliance with federal and provincial regulations governing the ARM (Accounts Receivable Management) industry.
- Support business development efforts by ensuring operational readiness and capacity to onboard new portfolios.

**Qualifications**
- Minimum **10 years of experience** in the **debt collection or accounts receivable management industry**.
- Proven experience managing legal operations or working directly with legal collection teams and paralegals.
- Strong leadership skills with a history of building and scaling high-performing teams.
- In-depth knowledge of Canadian collections laws and regulatory environments.
- Exceptional communication, organizational, and analytical skills.
- Results-oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment.

**Interview Process**
- **First Interview** with the **Director of Internal Operations**:

- **Second Interview** with the **Chief Operating Officer**:

- **Final Interview** with the **President of Pyxis Customer Solutions** for hiring approval

**What We Offer**
- Competitive salary and performance-based incentives
- Opportunity to shape national operational strategy
- A supportive, entrepreneurial, and dynamic work environment
- Professional development opportunities
- Comprehensive health and benefits package

Public transport is available as well as paid employee parking.

Work Location: In person

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Flexible language requirement:

- French not required

Work Location: In person

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