Customer Account Representative

1 week ago

Edmonton, Alberta, Canada Finning Full time $40,000 - $65,000 per year
Company:Finning CanadaNumber of Openings:1Worker Type:Temporary (Fixed Term)Position Overview:The Customer Account Representative is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of customers' accounts. They ensure that corporate policies and guidelines are followed with all credit and collection processes while delivering a high level of customer service that supports business and sales strategic objective.

This position is a Temporary, 18-month opportunity based in West Edmonton, offered under a hybrid work arrangement.Job Description:

Major Job Responsibilities:

Portfolio Management:

  • Administer collection activity and build and maintain the credit history file in utilized enterprise resource system (M3, SalesLink or other assigned systems
  • Manage assigned accounts, includes contacting customers to follow up on accounts, reviewing accounts and notes receivables reports regularly to identify follow up requirements, monitoring and communicating customer portfolio and regional customer metrics to internal stakeholders, processing small balance write off, account adjustment, and account reconciliation, and resolving dispute, discrepancies and short payments
  • Assist in branches when receiving request for Deferral's, General Security Agreements (GSA), garage keepers liens and escalate to Team Lead.
  • Negotiate repayment arrangements within a 90 day repayment period; escalate to Team Lead and or Credit Manager for protracted periods.
  • Collect on past due accounts and report to Account Receivable Team Lead and or Credit Manager on accounts requiring legal action, repossession, bad debt write off and identified as risk.

Customer Service:

  • Provide customer service on accounts, includes forwarding invoices, processing credit card authorization forms, processing customer refund request; completion of Write-Off forms, Credit Matrix, and submission to the appropriate assigned signing authority.
  • Responding to customer enquiries, by promptly answering the queue line.
  • Reconciliation of AR accounts as required

Credit Approval:

  • Approve credit releases for parts, service and rentals request and authorize requests over the set credit limit

Reporting:

  • Prepare weekly & monthly AR reports as assigned
  • Other assigned duties as required

Qualifications:

  • 1-3 years of high volume corporate collections experience
  • 1-3 years' experience processing accounts receivable
  • Strong Excel & account reconciliation skills
  • Proficient in MS Office Applications
  • Knowledgeable of the Personal Property Security Act (PPSA), Personal Information Protection Act (PIPA) and Bankruptcy and Insolvency Act (BIA)
  • Knowledgeable of basic business law and basic tax law
  • Knowledgeable of credit procedures and CCAA (Customer Credit Agreement Act)

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Customer Account Representative

    7 days ago

    Edmonton, Alberta, Canada Finning Full time $40,000 - $70,000 per year

    Company:Finning CanadaWorker Type:Temporary (Fixed Term)Position Overview:The Customer Account Representative is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of...

  • Retail Account Representative

    5 days ago

    Edmonton, Alberta, Canada Gillfor Distribution Full time $40,000 - $80,000 per year

    Gillfor Distribution is currently hiring for a new position of a Retail Account Representative in Edmonton.The primary function of the Retail Account Representative is to support all aspects of the Big Box Retail Store accounts to which they are assigned. The ideal Retail Account Representative is an effective communicator with exceptional verbal and...

  • Bilingual (English and French) Customer Service Representative - Account Maintenance

    7 days ago

    Edmonton, Alberta, Canada Ford Global Career Site Full time $50,000 - $80,000 per year

    Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance Customer Service Representative will have the opportunity to advance Ford Credit Canada's reputation as a customer-focused lender, providing personalized service and professional expertise.

  • Customer Service Representative

    2 days ago

    Edmonton, Alberta, Canada Fountain Tire Full time $61,000 - $75,000 per year

    OverviewWe are seeking a dedicated Customer Service Representative to professionally support our network of distribution centers, stores, and customers across Canada from our South Edmonton Corporate OfficeOur Customer Service Representatives (CSR's) are a highly integrated, high-performance team that provides consistent customer service to both internal and...

  • Customer Service Representative

    1 day ago

    Edmonton, Alberta, Canada Fountain Tire Full time US$61,000 - US$81,000 per year

    Overview:We are seeking a dedicated Customer Service Representative to professionally support our network of distribution centers, stores, and customers across Canada from our South Edmonton Corporate OfficeOur Customer Service Representatives (CSR's) are a highly integrated, high-performance team that provides consistent customer service to both internal...

  • Customer Services Representative

    2 weeks ago

    Edmonton, Alberta, Canada Gateway Services Inc. Full time $45,000 - $60,000 per year

    ABOUT GATEWAY SERVICES INC.:Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation...

  • Customer Services Representative

    2 days ago

    Edmonton, Alberta, Canada Gateway Services Inc Full time $40,000 - $60,000 per year

    ABOUT GATEWAY SERVICES INC.:Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation...

  • Employer Account Services Representative I

    1 day ago

    Edmonton, Alberta, Canada WCB-Alberta Full time $42,000 - $51,000 per year

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Employer Account Services Representative IJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaEmployer Account...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada Magnus Full time $45,000 - $65,000 per year

    Join our team as a customer service Representative and unleash your potential in revolutionizing industrial processes We're currently seeking a Customer Service Representative to support our sales operations and work closely with our sales team. In this essential role, you'll help ensure a seamless customer experience and contribute to our mission-driven...

  • Customer Service Representative Bilingual French

    1 day ago

    Edmonton, Alberta, Canada Aspira Full time $40,000 - $60,000 per year

    Retail Contact Center Team OverviewThe Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.Position Purpose and ImpactSeeking a Part-Time Bi-lingual French, Customer Service Representative. The Customer Service...