Kitchen Customer Service

As a Kitchen Customer Service & Prep Team Member, you will play a key role in delivering a vibrant market experience that reflects quality, flavor, and trust. This hands-on role blends culinary preparation with customer engagement, ensuring that every interaction is infused with warmth, expertise, and a passion for food. You’ll be part of a team that brings our kitchen offerings to life through beautifully prepared meals, thoughtfully curated displays, and knowledgeable recommendations that inspire and create a memorable experience.Sunterra Kitchen brings culinary artistry and convenience to discerning consumers who value freshness, sustainability, and gourmet taste—and as part of this team, you’ll help bring that vision to life. You will be actively involved in the preparation, packaging, and presentation of a variety of kitchen products for both dine-in and takeout. You’ll follow standardized recipes, maintain attractive displays, and ensure that all department and store goals—as communicated by the Market Manager and leadership team—are consistently met or exceeded. You will ensure a positive company image by providing legendary customer service. Your ability to share product knowledge, suggest complementary items, and create memorable moments will help build lasting customer relationships and a strong sense of community. Duties and Responsibilities: Customer Experience •Give every customer immediate and undivided attention. • Provide legendary customer service with genuine enthusiasm and attentiveness. • Take and fulfill special orders with care and accuracy. • Follow through on all customer questions and requests. • Offer thoughtful suggestions and product recommendations, including pairing ideas. • Share in-depth product knowledge, including preparation tips, ingredient details, and seasonal features. Food Preparation & Merchandising • Prepare, season, and portion food items according to standardized recipes for both dine-in and takeout. • Assist kitchen cooks with prep and production as needed. • Portion and serve various fresh products from the deli cases. • Weigh products using scales and print accurate labels. • Properly package and wrap products for retail sale. • Set and maintain attractive, fresh, and well-stocked displays and shelves. • Ensure accurate signage and pricing, and rotate products to maintain freshness and minimize waste. • Be aware of new products, features, and their placement in the department. Team Collaboration & Cleanliness • Support the Kitchen Team Lead with daily kitchen functions and production schedules. • Communicate effectively with team members and leadership to ensure smooth operations. • Follow all food safety, sanitation, and health regulations. • Clean and maintain workstations, equipment, and deli cases throughout the shift. • Perform other duties as assigned by the Team Lead or Market Manage Qualifications: • Previous experience in food preparation or customer service preferred. • A genuine interest in food, ingredients, and culinary trends. • Strong communication skills and a friendly, engaging demeanor. • Self-motivated, dependable, and eager to learn. • Ability to lift up to 40 lbs and perform physical tasks safely. • Flexible availability to meet business needs. • WHMIS and Food Safety certification (training provided by Sunterra). Working Conditions • Standing and walking for extended periods. • Exposure to cold and wet conditions in refrigerated environments. • Repetitive lifting (up to 40 lbs; team lift required for heavier items). • Use of sharp tools, slicers, and other kitchen equipment. • Frequent reaching, bending, and occasional use of ladders or stools. *Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café * The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born. Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference.