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Security Dispatcher - Seneca Polytechnic - Full Time - Newnham CampusPosition: Security Dispatch Site: Seneca Polytechnic - Newnham City: North York, ON Averaging Agreement: Overtime is ESA - Overtime after 44 hours Status: Full-Time Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation Week 1 - Days - Monday to Friday - 0700-1500 Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700 Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100 Week 4 - Afternoons -Tuesday to Friday - 1500-2300/ Saturday - 1100-2300 Pay Rate: $21-22.50/ an hour Internal Posting Date: January 22, 2026 Internal Closing Date: January 29, 2026 External Closing Date: February 5, 2026 About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement. Key Responsibilities Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance AnalystsPerformance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performanceQuality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standardsIncident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordinationLiaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communicationsTraining & Development: Organize ongoing training, system upgrades, and process improvements for the SOC teamReporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvementsPolicy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standardsTechnology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvementsTeam Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communicationQualifications 2+ years’ experience in dispatch/security operationsSecurity License, First Aid/CPRPost-secondary education, APCO Certificate preferredLeadership experienceSuperior organizational, analytical, and people skillsWhy choose Paladin? Opportunities for training and professional development Competitive salary and benefits package. Free Uniforms Security license reimbursement Dry cleaning & hemming/tailoring allowance Additional perks Work today, get paid today—daily pay available
