Security Dispatch

Security Dispatch - Full Time - Shops at Don MillsPosition: Mall Security Guard - DispatcherSite: CF Shops at Don MillsCity: North YorkStatus: Full-TimeHours: Wednesday - Sunday - 1300-2100Pay Rate: $19.61/hrInternal Posting Date: January 20, 2026Internal Closing Date: January 27, 2026External Closing Date: February 3,2026Site Description:  Shops at Don Mills Shopping Centre is a premier retail destination committed to providing a safe, welcoming, and enjoyable experience for all guests. As part of the Cadillac Fairview family, we share a vision of excellence, community engagement, and operational leadership in one of Canada’s most vibrant retail environments.PRIMARY FOCUS: The Security & Operations Control Centre Coordinator is responsible for coordinating field security and operations activities while monitoring CCTV, fire, and life safety systems. This role serves as the primary point of contact between site management, contracted security personnel, tenants, and the public, ensuring effective communication and response to incidents and service requests.FUNCTIONAL RESPONSIBILITIES:Dispatch and coordinate security and operations personnelusing two-way communication systemsMonitor CCTV, alarms, and fire/life safety systemsCoordinate response to incidents and emergencies, including contacting emergency servicesMaintain accurate logs and reports of security and operational activitiesReview CCTV footage as required for investigations and follow-upRespond to incoming security-related calls and inquiriesAssist tenants and the public with lost and found, access, and general security mattersCoordinate contractor access, ID issuance, and safety complianceCOORDINATION RESPONSIBILITIES:Provide verbal or written direction, or both, (as authorized) to the Contractor’s Personnel and where appropriate, the Manager’s operations personnel in respect to the following:Coordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as required; Coordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devices; Coordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager’s Standard Operating Procedures; andControls access to the security office and control center area at the PropertyTECHNICAL SKILL REQUIREMENTS:Working knowledge of Windows-based computing systems and Google docs;Proficiency in typing in a timely and accurate manner;Basic knowledge of building systems (i.e. HVAC, sprinklers, mechanical systems, etc.); andFamiliarity with fire/life safety equipment/systems.INTERPERSONAL SKILL REQUIREMENTS: Strong customer service and communication skillsAbility to make sound decisions under pressureFamiliarity with fire alarm and life safety systemsWorking knowledge of Windows-based systems and Google DocsStrong organizational and multitasking abilitiesPrerequisites:   Valid Security License for the province of OntarioValid First Aid & CPR Level C from a WSIB approved providerEnglish (oral and written) fluency is a must3 Years of experience in security is preferredLegally authorized to work in CanadaWhy choose Paladin?  Opportunities for training and professional developmentCompetitive salary and benefits package.Security license reimbursementDry cleaning & hemming/tailoring allowanceWork today, get paid today—daily pay available