Security Dispatcher/control Room

3 days ago

Toronto, Canada Sentinel Security Inc. Full time

**WE NEED GREAT PEOPLE**

If you are someone that has:

- Excellent work ethic
- Can multi-task under pressure
- Great character
- Thrives in a team environment - We want to meet YOU

**Job Brief**:
The security control room/dispatcher plays a crucial role in managing and coordinating security operations. They handle incoming calls related to client emergencies and other requests for security assistance from clients and employees as well as oversee all CCTV for the premises.

This position is 12 hour shifts nights.

**Key Qualifications**:
**Calm Under Pressure**: Dispatchers often handle urgent situations. Remaining calm and composed during emergencies is vital.

**Multitasking**:They must manage multiple tasks simultaneously, such as, answering calls, deploying personnel using humanity and dispatching help.

**Geographical Client Knowledge**: Familiarity with the area they cover helps dispatchers provide accurate directions and information.

**Problem-Solving**: Quick thinking and resourcefulness are essential for handling unexpected situations. Attention to Detail: Dispatchers must accurately record information and follow protocols.

**Technology Proficiency**: They use communication systems, GPS, and security software. Remember, empathy and a service-oriented mindset are equally important

**You must also have**:

- Ability to appropriately assess situations based on, available information and past experience.
- Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public.
- Ability to prepare and write reports/records and maintain same.
- Ability to effectively perform job duties with minimum supervision.
- Ability to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques.
- Demonstrated problem solving ability.

**Notes**:

- Failure to do so will result in elimination from the competition. Additional information submitted after the job call closing date will not be accepted.

Pay: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Wellness program

Schedule:

- 12 hour shift
- Night shift

**Experience**:

- Administrative: 1 year (required)
- Microsoft Outlook: 1 year (required)
- dispatching: 1 year (required)

Work Location: In person

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