Bilingual Customer Service Representative

Are you a highly motivated and detail-oriented Bilingual Customer Service Representative (CSR) with a passion for problem-solving? Do you thrive in an in-office environment where every customer interaction presents a new challenge to investigate and resolve?Our client, a highly respected and established Canadian-owned leader in the moving and storage industry is seeking a dedicated Bilingual Customer Service Representative to join their Customer Care team in Mississauga, Ontario. This is more than a standard call-center role; it's a unique opportunity to act as a Claims Investigator and fair decision-maker, managing high-value, sensitive claims related to household goods moves. Please note: This position requires you to be on-site 5 days a week.This position is a crucial part of the Randstad Professional specialization, focusing on empowering talent in key business functions. This role offers an engaging, desk-based, in-office environment with a 35-hour work week and flexible start times (8:00 AM to 9:00 AM). If you possess exceptional communication skills in both French and English and a knack for critical thinking, we want to connect with you.Advantages-Salary between $50,000-60,000 with willingness to negotiate for the ideal Customer Care candidate.-Guaranteed 35-hour work week, promoting work-life balance (flexible start times between 8:00 AM and 9:00 AM ending between 4:00PM-5:00PM).-Be part of a Canadian-owned company with decades of stability and a strong, recognized presence in the industry.-Supportive, family-feel, and laid-back corporate culture with long-tenured employees and a casual dress code.-Excellent opportunities for growth both within the Customer Care department and across other departments in the organization.-Accessibility to the Mississauga office via transit and highways (Highway 410 area).-On-site perks, including an on-site gym, large cafeteria, social events, and a secure facility.Responsibilities-Manage incoming customer claims via email and phone related to loss or damage of household goods.-Conduct thorough investigations, acting as a "forensic investigator," by reviewing claim documentation and analyzing supporting materials like photos (including file data).-Determine the fair course of action for each claim (replacement, repair, or denial) based on investigation and company policy.-Communicate claim decisions to customers clearly, concisely, and professionally, maintaining composure and standing firm when necessary.-Collaborate with other internal departments to gather necessary information for claim resolution.-Maintain accurate and detailed records of all customer interactions and claim status in the internal system.Qualifications-High-level professional fluency in French and English (written and verbal) is mandatory, including the ability to professionally deliver difficult news (saying no politely).-Exceptional problem-solving, critical thinking, and common-sense decision-making abilities.-Strong basic computer proficiency, including composing professional emails (Outlook), managing calendar invites (Teams), and internet-based research (Google/AI tools).-High degree of curiosity and investigative mindset to dig deeper into customer issues and claims.-Ability to work autonomously and manage a claims portfolio, prioritizing resolution without excessive escalation.SummaryReady to leverage your bilingual skills and investigative nature in a dynamic Customer Care role? If you are a proactive problem-solver and an authentic communicator, this Bilingual Customer Service Representative position in Mississauga is your chance to join a reputable, stable, and employee-centric organization. Our recruiters are experts in placing top Randstad Professional talent and are eager to connect with you. Apply now on our website or reach out to one of our specialized recruiters to take the next step in your career.If this specific job doesn't quite match your goals, connect with our recruiters today to explore other rewarding Randstad Professional opportunities waiting for youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.