Bilingual Customer Service Representative

3 weeks ago


Mississauga, Canada Hays Full time

PLEASE READ:Job Title: Customer Service Representative (Bilingual)Length: 3 Month Contract with potential for extensionLocation: Mississauga, ON (3 days in office)Hours: 8:30AM to 4:30PM (work day is 8 hours)Must be fluent French and EnglishResponsibilities:Responsible for professional and prompt answer of incoming customer inquiries within a B2B contact center environment in support of companies business lines.Takes initiative to serve customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue. Efficiently provides customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries. Verifies all orders for accurate pricing and terms before order entry. Sends Customer Order Acknowledgements to customers Identifies trends in customer feedback/issues and, by working with the Customer Care manager, communicates these throughout companies Suggests business improvements and solutions wherever possible.Identifies and solves customer service issues (e.g. billing) by working across departmental lines and using business knowledge and common sense.Works in partnership with the Sales force to provide customer service and generate sales leads. Knowledge/Skills/Experience:Strong verbal and written communication skills, including the ability to present ideas/concerns/work status in a tactful, convincing manner to peers and management.French bilingualism



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