Bilingual Customer Service Representative

**Fuzion Flooring - Bilingual Customer Service Representative (FULL TIME)**

**Reporting to - Customer Service Manager**

**Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. We are:

- **Passionate**_ _- Providing the best floor covering solutions._
- **Innovative**_ _- Engineering product development, global supply, and daily operations to deliver the best product value._
- **Honest**_ _- Upholding the highest standards in all our actions._
- **Accountable**_ _- Delivering on our commitments._
- **Respectful**_ _- Encouraging development and rewarding performance._

We have an exciting opportunity to join our Customer Service team in the position of Bilingual Customer Service Representative

The Customer Service Representative, a central member of the Sales Support Team, delivers an exceptional experience for our Dealers and Sales Teams. Primarily responsible for client and sales support regarding Fuzion products and services, building and maintaining relationships with key accounts, entering and validating order data for accurate processing, answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

**Key Responsibilities**
- Build and strengthen relationships with clients and sales teams with friendly, efficient communication and direct sales support.
- Manage a portfolio of accounts by way of order entry/management, product support, on-time delivery, shipping needs, determining freight charges within guidelines, sample orders, and return requests
- Management of private label accounts, accompanied by the above tasks, includes direct communication/coordination with Marketing and Warehouse Teams with respect to product availability and label management.
- Identify additional sales opportunities with product substitutions, accessories and new products.
- Liaise with Accounting, Warehouse & Supply Chain Teams with respect to credit holds, and product updates & shipping details.
- Review back-order & goods receipt reports daily for proactive attention to product availability and date change requirements, and monitoring inventory transfer requests/management thereof
- Participate with engagement in Team Meetings, Huddles, One on One’s and all training sessions
- Provide coverage for other members of the team as needed for vacation and other absences.

**Knowledge & Skills Required**
- Bilingual French/English required
- 3-5 years Customer Service/Inside Sales Experience
- Excellent time management and organizational skills
- Strong Interpersonal & Communication skills
- Able to quickly pivot in high paced environments with strong attention to detail
- Good working knowledge of company policies, procedures, SLA’, products, specifications
- SAP Business One / ERP systems an asset
- CRM Experience an asset

**Why you’ll love working at Fuzion**
- Company culture that is based on respect, collaboration, and continuous improvement; we are always working to enhance the employee experience
- Comprehensive benefit package that includes health & dental benefits, long-term disability, RRSP matching, and employee rewards programs.
- Education Assistance and Development program for employees; we invest in your development so you can grow within the company
- Proudly Certified by Great Place To Work® in 2024

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Order entry: 3 years (required)
- Inside sales: 3 years (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Mississauga, ON L5N 7J7