Bilingual French Customer Service Representative

Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience?If the answer is YES, we have an amazing opportunity for youWe are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide admin and order management support for the company’s French-speaking customers. This is a 12-month contract, paying $26-28hr. The Bilingual (French/English) Customer Service Representative position is a hybrid opportunity. We are looking for an individual in the Mississauga area with available to start asap.Position: Bilingual Customer Service RepresentativeShift: 8:30 am – 5:30 pm, Monday to Friday (shifts may vary slightly)Salary: $26-$28/hourLocation: Mississauga, ON (Hybrid - 4 days in office, 1 day remote)AdvantagesWhat’s in it for YOU as a Bilingual Customer Service Representative:- Amazing position with easy access to transit- Competitive salary- 12 - month contract with possibility for permanent and growth- Monday to Friday 8:00 - 5:30 pm, with great work-life balance- Working 37.5 hours a week- Chance to be a part of a great team- Opportunity to expand your professional networkResponsibilitiesWhat YOU will be doing as a Bilingual Customer Service Representative:- Placing the orders into the system using ERP and ensuring the accuracy of the orders- Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes- Resolving issues and concerns relating to order errors, delivery, and billing- Resolving customer inquiries over email, delivering excellent customer experience in both French and English- Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely mannerQualificationsWhat YOU bring to the role of Bilingual Customer Service Representative:- Bilingualism (French and English are a MUST)- Post Secondary Education is a MUST- Experience working in a customer service/client-facing role- Excellent written communication skills in both French and English- Tech-savvy Proficient with working with, and learning new software- Strong analytical and problem-solving skills- Demonstrated ability to complete tasks under pressure with a high degree of accuracy- Able to work independently, with impeccable attention to detail - Supportive team player - Knowledge of SAP systems is considered an assetSummaryThis is an opportunity for a highly motivated and skilled Bilingual (French/English) Customer Service Representative. If you meet the qualifications and are eager to join a leading medical technology company, apply immediately for prompt consideration.1) Apply online2) Send a copy of your resume to sudeshna.chakraborty@randstad.ca and mention "Bilingual (French/English) CSR - Mississauga"**While we welcome all applications, please note that only those candidates selected for an interview will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.