Veterinary Reception, Client Care, Alta Vista Specialty and Emergency Veterinary Centre

2 weeks ago


Ottawa, Canada VCA Canada Full time

JOB DESCRIPTION Veterinary Reception, Client CareLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Casual/ReliefPosition Type: Existing positionAlta Vista Specialty & Emergency Veterinary Centre is currently recruiting for a customer service focused Client Service Representative to join our team. This opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated Additional responsibilities and qualities required for this role are;Create a warm and welcoming environment for our patient and pet parentsAssisting veterinary staff with various tasks and treatments when requiredAbility to answer a multiline phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patientsInvoicing/billing; creating estimates, obtaining pet owner confirmation and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentStrong organizational skillsGeneral housekeeping duties; cleanliness of reception area, pet holding areas and common areasWillingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatmentsWhat VCA Canada OffersJoin our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: A caring culture of Wellness and AppreciationRRSP Employer 5 % Match Program – saving for your future just got easier Competitive wages and benefitsExtensive online anytime-anywhere access to journals and textbooksAnnual uniform allowanceExceptional career development: there is room to grow hereEmployee Assistance ProgramReferral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness appsClick



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