Patient and Client Care Coordinator, Alta Vista Specialty and Emergency Veterinary Centre
1 week ago
JOB DESCRIPTION Patient and Client Care CoordinatorLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Full-timePosition Type: Existing positionAlta Vista Specialty & Emergency is hiring a Patient and Client Care Coordinator (Specialty & Emergency). This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends. This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and Assistants.This position is responsible for several aspects of in-hospital patient care, including: coding files, acting as the liaison between the DVM and the client for patient, medical and financial updates, performing patient discharges, payments and educating the client on home care and necessary follow-up instructions.This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.:Create a warm and welcoming environment for our patients and pet parentsAbility to answer a multiline phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patientsInvoicing/billing; creating estimates, obtaining pet owner confirmation and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentQualifications: Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.: Fluent bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.Skills:Excellent time management skills and the ability to handle multiple tasks/projectsExcellent interpersonal, problem-solving, and teamwork skillsProven ability to organize, take initiative, work independently, and exercise good judgmentDecision-making and critical thinking skills;Ability to build and maintain internal and external relationships with professionalism and integrityExhibits a positive attitude and uses courtesy, diplomacy and discretionMaintains professional ethics and confidentiality.What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive inRRSP Employer 5 % Match Program – saving for your future just got easierVCA Canada RRSP Student Loan - Ask us moreA caring culture of Wellness and Appreciation Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertipsCompetitive wages and health/dental benefitsOpportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)Annual uniform allowanceExceptional career development: there is room to grow hereReferral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsExtra perks like shopping discounts and cool wellness appsClick
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Ottawa, Canada VCA Full timePatient and Client Care CoordinatorLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Full-timePosition Type: Existing positionAlta Vista Specialty & Emergency is hiring a Patient and Client Care Coordinator (Specialty & Emergency). This is a full-time (35-40 hours weekly) permanent position. The shifts will include...
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Ottawa, Canada VCA Canada Full timeJOB DESCRIPTION Veterinary Assistant, ICU/TreatmentLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Full-timePosition Type: Existing positionWe offer 24-hour emergency and critical care services in our critical care unit at the Alta Vista Specialty & Emergency hospital. We have a number of board-certified specialists...
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Ottawa, Canada VCA Canada Full timeJOB DESCRIPTION Veterinary Reception, Client CareLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Casual/ReliefPosition Type: Existing positionAlta Vista Specialty & Emergency Veterinary Centre is currently recruiting for a customer service focused Client Service Representative to join our team. This opportunity...
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Ottawa, Canada VCA Full timeVeterinary Reception, Client CareLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Casual/ReliefPosition Type: Existing positionAlta Vista Specialty & Emergency Veterinary Centre is currently recruiting for a customer service focused Client Service Representative to join our team. This opportunity includes a range of...
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Patient and Client Care Coordinator
2 weeks ago
Ottawa, Canada VCA Canada Full timeJOB DESCRIPTION Alta Vista Specialty & Emergency is hiring a Patient and Client Care Coordinator (Specialty & Emergency). This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends. This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary...
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Ottawa, ON KT M, Canada VCA Canada Full timeRegistered Veterinary Technician, RVTLocation: Ottawa, OntarioDepartment: Hospitalized Patients - Treatment/ICUSchedule: Full-time.Shifts are designed to provide flexibility and variety, with durations ranging from 10 to 12 hours. The schedule includes a mix of daytime, evening, and overnight shifts, rotating regularly to ensure a balanced workload that...
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Patient and Client Care Coordinator
2 weeks ago
Ottawa, Canada VCA Full timeAlta Vista Specialty & Emergency is hiring a Patient and Client Care Coordinator (Specialty & Emergency). This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends. This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and...
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Oncologist, Alta Vista Animal Hospital
7 days ago
Ottawa, Canada VCA Full timeOncologistLocation: Ottawa, ONAlta Vista Animal Hospital in Ottawa, Ontario, Canada, is welcoming a Board-eligible or Board-certified Veterinary Oncologist (permanent, full-time) to join our collaborative team. With a team of 32 experienced veterinarians, we are a busy and growing multidisciplinary hospital offering a 24-hour Emergency Service, Surgery,...
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Veterinary Receptionist
3 days ago
Ottawa, Canada Alta Vista Animal Hospital Full time**Veterinary Reception, Client Care** **Ottawa, ON, **2616 Bank St, Ottawa, ON K1T 1M9 **Alta Vista Animal Hospital** is currently welcoming for a customer service focused **Veterinary Reception**, **Client Care **to join our team. This **full-time** opportunity includes a range of responsibilities which directly attributes to the efficient and effective...
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Ottawa, Canada VCA Full timePharmacy AssistantLocation: Ottawa, ONCompensation: $ to $ per hour, depending on experienceEmployment Type: Full-timePosition Type: Existing positionAlta Vista Animal Hospital, located in Ottawa, ON., is currently welcoming a full-time Pharmacy Assistant/Client Service Representative to join our team. This is an exceptional opportunity for an organized,...
