Field Service Support Technician

2 weeks ago


Quebec City, Canada Stefanini IT Solution Full time

**Responsibilities** - ITSMS Tool Set (Ticket Management Software) - Correctly track incidents and calls timely and accurately - Respond to computer related service and trouble calls - Ability to resolve Windows 10 and MAC OS Operating System Errors - Proficient in Microsoft Office 2016/2019/Office365 Suite - Proficient in collaboration Tools Teams/Skype/Zoom - Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects - Understanding of Antivirus Protection Software, and VPN Solutions - (Desktops/Laptops) - Hardware and Software Troubleshooting - Some hardware support experience required e.g. installing memory/hard drives - Diagnose printer and other peripheral device failures and implement solutions - Provide installation and upgrade services of supported hardware and software - Basic Network troubleshooting skills and knowledge - Experienced with Apple Products (MacOS/IpadOS/IOS) - Experience with Mobile Device Support (IOS/Android) - Move workstations and peripherals, as required - Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes) - Proficient with 'Remote Worker' technology, accessibility troubleshooting skills - 2 Years" experience in an IT-Support Role - ITIL certified - Ability to communicate technical information to non-technical audiences - Strong sense of customer service - Good organizational skills - Excellent Verbal and Written Communication Skills [English] - Ability to multitask - Team focused **Job Types**: Fixed term contract, Full-time **Salary**: Up to $25.00 per hour **Benefits**: - Paid time off Schedule: - 8 hour shift Ability to commute/relocate: - Québec City, QC: reliably commute or plan to relocate before starting work (required) Application question(s): - When is the best time for a brief phone call? **Experience**: - Deskside Technician: 2 years (preferred) **Language**: - French (preferred) Licence/Certification: - ITIL Certification (preferred)



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