Customer Service Representative

5 days ago


Abbotsford, Canada Wesco Full time $21 - $26

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate the solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow-up as needed.

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries, and handling customer complaints.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales counter with walk-in and telephone inquiries.

Qualifications:

  • High School Degree or Equivalent required.
  • Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
  • 2-4 years of relevant experience.
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

#LI-SG1

Compensation Details $20.79-$25.99 per hour

The compensation amount is not guaranteed. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, experience and qualifications.

Wesco provides a variety of benefits to employees. More information about benefits is available here. For eligible positions, compensation may also include participation in an incentive plan.

At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on.

Our company’s greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan, and our community outreach initiatives, you can be a part of a welcoming work community that provides platforms for your success.

Learn more about Working at Wesco and apply online today



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