Customer Service Representative

2 days ago


Abbotsford, Canada WeVape ChilliwackAbbotsford Full time

**Job Description: Customer Service Representative**
**Location**: Abbotsford, BC
**Company**: WeVape

**About Us**:
WeVape is a leading provider of premium vaping products and accessories, committed to delivering top-quality customer experiences. Our Abbotsford location is seeking a dedicated and enthusiastic **Customer Service Representative** to join our dynamic team. If you have a passion for providing exceptional customer support and thrive in a fast-paced environment, we’d love to hear from you

**Key Responsibilities**:

- **Customer Interaction**:

- Greet customers warmly and assist with product inquiries, purchases, and recommendations.
- Provide accurate information about vaping products, accessories, and usage guidelines.
- Address and resolve customer concerns or complaints in a professional and timely manner.
- **Sales Support**:

- Promote and upsell products based on customer needs and preferences.
- Process sales transactions accurately and efficiently using the store’s point-of-sale system.
- **Store Maintenance**:

- Ensure the storefront and product displays are clean, organized, and visually appealing.
- Monitor inventory levels and report restocking needs to the manager.
- **Compliance & Education**:

- Adhere to all provincial and federal regulations regarding the sale of vaping products.
- Stay informed about the latest vaping trends, products, and safety guidelines to provide expert advice to customers.

**Qualifications**:

- Strong communication and interpersonal skills.
- Previous experience in retail or customer service is preferred but not required.
- Ability to work in a team-oriented environment.
- Basic knowledge of vaping products and industry trends is an asset but not mandatory (training will be provided).
- Must be 19 years of age or older (per BC laws for selling vaping products).

**What We Offer**:

- Competitive hourly wage with potential for bonuses.
- Employee discounts on vaping products and accessories.
- Opportunities for career growth and development.
- A supportive and fun work environment.

**Job Types**: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 40 per week

Additional pay:

- Tips

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Abbotsford, BC (preferred)

Work Location: In person

Application deadline: 2024-12-02
Expected start date: 2024-12-02



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