Customer Service Representative

3 months ago

Abbotsford, Canada Tenold Transportation Ltd. Full time

**Who We Are**:
Tenold Transportation is a flat deck carrier that has been operating in Canada for over 50 years. Being part of the Mullen Group, Tenold has infrastructure and assets to offer a wide range of transportation, cross dock, and warehousing solutions to its customers. With Terminals in BC and AB working with a fleet of regional Owner Operators, Tenold is an established name in the transportation industry.

**Overview**:
The customer service representative supports customers by processing requests, answering questions, and responding to concerns.

**Responsibilities**:

- Process freight requests for assigned customers
- Coordinate with operational team to meet customer requirements
- Ensure accurate order rating and timely delivery
- Make proactive sales calls to assigned accounts
- Track and update order information
- Handle customs documents for immediate processing
- Report customer complaints and pursue new account opportunities
- Provide holiday coverage for other staff
- Be courteous, knowledgeable, and responsive towards the customers

**Expectations**:
Company information should be treated in a highly confidential manner. You have specific responsibilities and are expected to use your knowledge and skill to make a positive contribution to our corporate goals.
- Possess strong communication skills, be able to multitask and work under mínimal supervision.
- Be able to work and thrive in a fast-paced team environment; be energetic; pleasant and willing to learn.
- Commit to new initiatives and programs that promote continual improvement and efficiency.
- Foster a safe work culture for all procedures, including but not limited to:

- wearing PPE if required.
- reporting all injuries, claims or near-misses, unsafe or hazardous conditions.

**Requirements**:

- 3 to 5 years of customer service experience
- 1 to 2 years of customer service experience in Trucking would be an asset
- Proficiency in Microsoft Office programs and Truckmate transportation software
- Understanding of transportation safety standards and regulations
- Strong communications skills
- Ability to make independent decisions and solve problems
- Comfortable working in an open team environment

**Hours of Work**:

- Monday - Friday
- 7:30am-4:00pm

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Abbotsford, BC V2T 6C7: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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