Bilingual Customer Service Representative

1 week ago


Toronto, Canada The Cigna Group Full time

Express Scripts Canada is seeking a bilingual representative for its Provider Call Centre. If working afternoons or evenings better suits your lifestyle, this position is perfect for you The candidate must be available to work up to 35 hours a week, including afternoons, evenings, and possibly weekends or holidays.

This is a 12-month contract position with the possibility of extension.

The Provider Call Centre serves as an intermediary between providers and Express Scripts Canada, handling daily claims processing queries. The role is crucial for maintaining service levels and meeting contractual objectives.

Key Responsibilities:
  • Respond to inbound calls from healthcare professionals.
  • Assist with eligibility queries regarding dental, pharmacy, medical supplies, extended health, vision, and mental health counselling, as well as claim inquiries.
  • Identify and assess caller needs.
  • Provide accurate and complete information promptly and professionally.
  • Offer technical support for electronic claims submissions.
  • Collaborate with internal teams and departments.
  • Communicate effectively and efficiently.
  • Deliver a world-class customer service experience.
  • Perform other duties as assigned.

Hours are variable, including weekends. The Call Centre operates Monday to Friday from 6:30 AM to midnight, and weekends and holidays from 8:00 AM to midnight.

Qualifications:
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to work independently and in a team.
  • Problem-solving skills.
  • Willingness to work days, evenings, and holidays.
  • Proficient in MS Office and good keyboarding skills.
  • Bilingual in English and French.

This role requires flexible availability and may include weekend shifts.



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