Epic Application Specialist

1 week ago

Toronto, Canada SickKids Full time

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Position Description

The Epic Radiant Application Specialist will use their clinical, computer science and/or technical skills to support the hospital's main Health Information System (HIS), Epic. The Specialist will work closely with clinical and other teams to gather and analyze information and specifications regarding clinical practices/workflows and business processes; configure the system based on decisions; test the system at various stages throughout the implementation; develop and document policies and procedures that will support use of the system; and act as a liaison between end users, Epic and third-party vendors to ensure clear communication and alignment. This position requires the candidate to be on call, after hours, on a rotational basis.

This is a 1-year contract position to cover a secondment leave.

Here's what you'll get to do
  • As a Radiant Application Specialist, you will be supporting the diverse workflow needs of all Radiology and Cardiology roles involved in scheduling, performing, evaluating, and following up on screening, diagnostic, and interventional imaging exams.
  • Daily operational support and troubleshooting working with team members, end users, Epic vendor and other third-party vendors to investigate and prioritize addressing issues and requests.
  • Perform in-depth analysis of workflows, define requirements, analyze, build, test and implement small to large initiatives.
  • Assess new functionality in system releases, software updates and fixes to ensure compatibility with organizational standards and practices.
  • Develop and document procedures for implementing system changes and other tasks/projects to support team knowledge base.
  • Present analysis and recommendations to governance committees and participate in roadmap planning in partnership with various stakeholders.
  • Lead and represent application in organizational projects that have significant impacts to patients, families, and clinical care teams.
  • Work closely with business intelligence developers, technical and training teams to deliver high customer service for operational and project support.
Here's what you'll needEssential requirements
  • Post-secondary degree or diploma in a health-related field or experienced in clinical, patient access, health information or project management roles.
  • Project/systems implementation experience.
  • Proficiency in Microsoft Office applications (Outlook, Teams, Excel, PowerPoint, Visio).
  • Superior customer service and interpersonal skills.
  • Strong communication, organization, problem solving, critical thinking skills and detail-oriented.
  • Proactive, self-starter who can prioritize effectively, manage their time, and learn quickly.
  • Team player who requires little supervision and fosters a positive and collaborative environment.
  • Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project plan.
  • Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
  • Eagerness to learn the system and promote it within the organization.
  • Must successfully complete required Epic project and certification in the application within 3 months of first training date.
  • Understand importance and demonstrates ability to foster a culture of Equity, Diversity, and Inclusion.
Assets
  • Epic experience (list any certifications/proficiencies).
  • ServiceNow experience.
Here's what you'll loveBenefits
  • This position is eligible for employee benefits coverage; including but not limited to health and dental insurance. The full benefits offered will be discussed at the time of position offer.
  • A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
Impact
  • A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
  • The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
Employment Type
  • 35-hour work week.
  • 1 Year + 1 Day Contract Position with modified (health and dental) benefits.
  • Hybrid (Onsite and Remote) Work Model - necessary technology provided for remote work.
Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

  • Epic Application Specialist

    3 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Ambulatory Application Specialist

    6 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Training Specialist

    4 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Training Specialist

    3 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Training Specialist

    7 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Application Operations Specialist

    4 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    About Altum HealthAltum Health, a division of the University Health Network (UHN), is a leader in disability management and healthcare innovation. With expertise spanning the continuum of care, including musculoskeletal injury, concussion, post-COVID care, and mental health, we provide evidence-based care through top multidisciplinary teams.Digital Health...

  • Epic Willow Application Specialist

    7 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Application Specialist

    2 weeks ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Application Analyst

    4 days ago

    Toronto, Ontario, C6A, Ontario, Canada University Health Network Full time

    The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its...

  • Epic Trainer

    8 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Trainer

    7 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Trainer

    5 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Epic Trainer

    4 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Toronto Epic Solutions Specialist

    4 days ago

    Toronto, Ontario, Canada AXIOM GLOBAL TECHNOLOGIES Full time

    We're looking for an experienced EpicCare Ambulatory Analyst to join our team at AXIOM GLOBAL TECHNOLOGIES in Toronto, Canada. As a key member of our team, you will play a critical role in implementing and optimizing Epic solutions for our clients.The estimated salary for this role is $110,000 - $150,000 per year, based on industry standards and the cost of...

  • Clinical Information System Specialist- Epic Local

    6 months ago

    Toronto, Canada Scarborough Health Network Full time

    **Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...

  • Epic Patient Access Application Specialist

    7 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Ce Regional Epic Technical Specialist- Willow

    7 months ago

    Toronto, Canada Scarborough Health Network Full time

    **Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...

  • Manager, Corporate Accounting

    1 day ago

    Toronto, Canada Epic Investment Services Full time

    **Manager, Corporate Accounting** **Epic Investment Services** Epic Investment Services (Epic), which includes its wholly owned subsidiary MDC Realty Advisors in the United States, is a fully integrated North American real estate platform. Headquartered in Toronto, Canada and operating from offices in Canada and the United States, Epic has over $17.5...

  • Leasing Representative

    2 months ago

    Toronto, Canada Epic Investment Services Full time

    Epic Investment Services is seeking a Leasing Representative who will report to the Vice President, Leasing, and will work closely with the Leasing Team at Epic on GTA assets. The Leasing Representative will be part of a driven and collaborative team, while receiving the mentorship, knowledge, and experience to develop the skills that will build an...

  • Epic Solutions Architect

    3 days ago

    Toronto, Canada University Health Network Full time

    The University Health Network, a leading research teaching hospital in Canada, is a national and international resource for patient care, medical research, and education. With over 17,000 employees, more than 1,250 physicians, and 8,000+ students, UHN is a diverse and inclusive organization.We are committed to providing exceptional patient care, advancing...