Epic Application Specialist

2 weeks ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
**Position Description**

This is a 1-year contract position to cover a secondment leave.

**Here's what you'll get to do**
- As a Radiant Application Specialist, you will be supporting the diverse workflow needs of all Radiology and Cardiology roles involved in scheduling, performing, evaluating, and following up on screening, diagnostic, and interventional imaging exams.
- Daily operational support and troubleshooting working with team members, end users, Epic vendor and other third-party vendors to investigate and prioritize addressing issues and requests
- Perform in-depth analysis of workflows, define requirements, analyze, build, test and implement small to large initiatives
- Assess new functionality in system releases, software updates and fixes to ensure compatibility with organizational standards and practices
- Develop and document procedures for implementing system changes and other tasks/projects to support team knowledge base
- Present analysis and recommendations to governance committees and participate in roadmap planning in partnership with various stakeholders
- Work closely with business intelligence developers, technical and training teams to deliver high customer service for operational and project support

**Here's what you'll need**

**Essential requirements**
- Post-secondary degree or diploma in a health-related field or experienced in clinical, patient access, health information or project management roles
- Project/systems implementation experience
- Superior customer service and interpersonal skills
- Strong communication, organization, problem solving, critical thinking skills and detail-oriented
- Proactive, self-starter who can prioritize effectively, manage their time, and learn quickly
- Team player who requires little supervision and fosters a positive and collaborative environment
- Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project plan
- Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
- Eagerness to learn the system and promote it within the organization
- Understand importance and demonstrates ability to foster a culture of Equity, Diversity, and Inclusion

**Assets**
- Epic experience (list any certifications/proficiencies)
- ServiceNow experience

**Here's what you'll love**

**Benefits**
- This position is eligible for employee benefits coverage; including but not limited to health and dental insurance. The full benefits offered will be discussed at the time of position offer.
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

**Impact**
- A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
- The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of _Healthier Children. A Better World_.

**Employment Type**
- 35-hour work week
- 1 Year + 1 Day Contract Position with modified (health and dental) benefits
- Hybrid (Onsite and Remote) Work Model - necessary technology provided for remote work

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

**How to Apply

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