Epic Training Specialist

4 days ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Epic Training Specialist will use their adult education experience and skills to effectively develop, communicate and deliver Epic training curriculum. The Epic Training Specialist will work closely with other project team members, as well as clinical and non-clinical staff to gain a thorough understanding of the system and the associated workflows to ensure a comprehensive training approach. The Epic Training Specialist will also provide leadership and direction to classroom-based instructors. To ensure a comprehensive system understanding, the Epic Training Specialist will participate fully in gathering and analyzing information and specifications regarding clinical practices/workflows and business processes; configuring aspects of the system; test the system; and develop and document policies and procedures that will support use of the system.

**What You'll Do**
- Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Helping Epic staff to better understand your organization's operational needs as they work with your team and end users to set the direction for your organization's workflows and system configuration
- Gaining proficiency in your organization's Epic workflows for the roles to be trained
- Developing, implementing, and instructing a role-based training program
- Building, testing, and maintaining the training environment
- Creating and maintaining the various training materials
- Training end users and additional classroom instructors
- Maintaining Epic-related policy and procedure documentation
- Monitoring and reporting training milestone achievements
- Developing training materials for system updates
- Troubleshooting problems and questions from end users
- Working with Epic representative, your organization's business community and end users to ensure the system meets the organization's business needs

**What You'll Need**
- Bachelor’s degree in a clinical discipline/health informatics/adult education or equivalent program or equivalent work experience
- 3 years of hospital clinical, patient access, clinical project management
- Previous experience with Epic and/or Epic certification is an asset
- Previous project/systems implementation experience
- Experience in a health-care environment - basic understanding of clinical workflows and terminology preferred
- Experience in adult education
- Strong adult education skills - developing, preparing, and delivering education
- Strong communication and follow-up skills
- The ability to probe for information about the underlying needs of the organization
- The ability and interest to learn the software and increase their knowledge over time
- Eagerness to learn the system and promote it within the organization
- Proficient in the use of Microsoft Office tools (Excel, Word, Powerpoint, Visio etc.)
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong organizational, problem solving and analytical skills, excellent communication skills, the ability to work equally well as a member of a team or alone to carry out project activities, resilience, and creativity are essential
- Superior writing and presentation skills
- Innovative, results and detail oriented

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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