IT Support Specialist
4 weeks ago
Required immediately, our Winnipeg Branch is seeking aFULL-TIME IT SUPPORT SPECIALISTto provide desktop support, technical support and network administration services to users working in Canada and the US.
With 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary
Responsible for performing clerical, technical, and administrative duties in support of the IT department. This includes document preparation, filing new employee systems set up, and responding to help desk inquires for both software and hardware issues.
Qualifications
- An Associate Degree in computer science or equivalent experience
- A minimum of 3 years’ hands on experience maintaining, troubleshooting and repairing computers, printers and server hardware in a Windows environment
- Good understanding of networking infrastructure
- Experience with SharePoint application development Dynamics GP, Outlook/MS Office Exchange, VOIP, ERPs, Mitel phone system and Fortigate Firewall will be an asset
- Experience with Windows 7. 8.1, and 10 along with windows server 2008, 2012 and Microsoft SQLServer
- Ability to learn new software programs
- Strong time management and organizational skills
- Excellent written or communication skills
- Provides excellent customer service through timely, reliable, and dependable technical support for users at branches and the corporate home office
- Supports enterprise systems including legacy and new technology solutions
- Performs system installs and upgrades as needed
- Supports, develop and maintain technical documentation including system inventory
- Analyzes metrics to evaluate IT system performance and recommend improvements
- Maintains an electronic library of user guides and training materials
- Provides administrative support and maintain in-depth knowledge of company policies and procedures
- Assists project team in planning and implementation of special projects
- Performs root cause analysis of complex system problems and provide corrective actions
- Performs set up and termination services for employees for telephone, workstations, devices and IT access in Canada/US
- Create custom reports using SQL Reporting Services
- Other duties as assigned
- Competitive Wage
- Medical and dental benefits
- RRSP Matching
- Paid Sick Time
Should this opportunity be of interest to you, contact us today
Submit a resume at www.floform.com
We look forward to meeting you
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
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