Systems Analyst
2 weeks ago
Highlights of the job
We are hiring one (1) full-time, permanent Systems Analyst position working out of Edmonton, AB.
EPCOR Application Services performs operational and project activities for a diverse array of applications including cloud, web, on-premise, and mobile applications, for asset management, and utility operations.
The Systems Analyst provides technical expertise for drafting and geospatial applications utilized throughout EPCOR used to manage gas, electricity, and water utilities. Your education, experience, customer service, successful teamwork, and expert communication skills help you creatively and efficiently solve problem tickets and work requests, while properly prioritizing capital project work. This position reports to the Manager, GIS & ADMS.
This position is eligible for EPCOR’s hybrid work program.
What you’d be responsible for
- Evaluating, designing, documenting, and developing high-quality enhancements to EPCOR applications.
- Communicating openly and using creative analytical skills to resolve operational issues effectively for customers within expected timeframes to meet key performance metrics and service level agreements.
- Ensuring system reliability and availability through dedicated and innovative system monitoring, maintenance and change management.
- Assisting with the completion of Transition to Operations reviews and checklists.
- Overseeing root cause analysis on issues to mitigate and prevent future risk.
- Collaborating with the entire Application Services team, to create and maintain dependable, efficient, high-quality solutions.
- Executing daily responsibilities focusing on continuous improvement of processes and systems.
- Participating in capital projects in addition to operational tasks.
- Providing positive contributions to documentation and the team knowledge base allowing for long-term sustainability of EPCOR Information Services through cross training and succession planning.
- Abiding by all Application Services departmental policies and processes.
What’s required to be successful
- Successful completion of a Computer Science or Engineering degree or a Computer Engineering/System Technology diploma.
- Dedicated technical self-starter driven by continuous learning and innovation.
- 4+ years of related experience
- Candidates possessing less than the required years of experience may be considered in a developmental opportunity position.
- Proven intermediate programming experience, and a keen interest in C# and Java development
- Intermediate proven experience with Oracle or Microsoft SQL Server databases
- Proven intermediate experience with an ETL tool (ex. FME)
- Ability to provide quality assurance on estimates, business requirements, application design and programming logic.
- Demonstrated ability to react with urgency to troubleshoot critical issues when faced with application availability situations.
- Previous experience with System Delivery Life Cycle using one or more common programming languages.
- Understanding of change management, agile principles, and ITIL framework
Knowledge of the following would be desirable:
- Intermediate knowledge of Linux & Windows Operating Systems and associated troubleshooting.
- Application development experience within CAD application frameworks (i.e. AutoCAD or Microstation).
- Knowledge of Oracle Spatial & Graph or Microsoft SQL Spatial, and geospatial concepts
- Knowledge of business process patterns, data interfaces and functionality of business applications.
As our successful Systems Analyst, you establish and maintain client and team relationships while efficiently fulfilling requests and completing tasks with a high degree of quality. You possess a strong work ethic, fostering critical thinking skills, which is crucial to success in our highly visible area of Information Services. You continually seek and act on opportunities to improve processes and procedures, learning and adapting to the exciting enhancements in technology and business requirements. You are a team player, sharing learnings with our team through group meetings and documentation, improving the depth and scope of our team over time.
Other important facts about this job
Jurisdiction: CSU52
Class: IT2
Wage: IT2 starting at $53.05 per hour; developmental (IT1) starting at $48.58 per hour (Final wage placement will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement)
Hours of work: 75 hours biweekly
Application deadline: December 15, 2024
Internal Employees: please ensure that you are using your “@epcor.com” email address.
Learn more about Working at EPCOR
Follow us on LinkedIn, Twitter, Glassdoor or Facebook
Please note the following information:
- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process as a part of the selection criterion.
- To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
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