Systems Analyst

6 months ago

Edmonton, Canada The Association of Professional Engineers and Geoscientists of Alberta Full time

Want to be part of a team that makes a difference? Come be part of the change.

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta. We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety - then come be a part of our diverse and inclusive team

Position Summary
Reporting to the IT Applications Manager, the Systems Analyst role is to ensure the secure, stable, and reliable operation of all IT Applications in use at APEGA. Our Systems Analysts are responsible for both technical assistance, support and collaboration with business departments to provide effective technology solutions. Our Systems Analysts thrive and excel within a team environment and working well with others is a key to success.

**Responsibilities**:

- Providing production support and documentation for the All APEGA Applications (Aptify, Sitefinity, SQL Server and Formatta), to ensure they are stable, reliable, and meeting the needs of the organization including:

- Main point of contact for any queries related to any IT Application.
- Addressing all IT Application support tickets
- Coordinating with vendors, developers, testers, and business departments
- Incident Management
- Communicating outages and incidents to internal and external stakeholders
- Perform root cause analysis for IT Application incidents.
- Service Request Management
- Creating and configuring system views and reports for end users
- Application configuration and administration.
- Configuring, refreshing and support operational and project environments.
- Create and maintain automated build and deploy plans.
- Responsible for versioning, branching and managing code.
- Planning, documenting, and implementing IT Application releases following established processes.
- Performing installations, updates, upgrades for all IT Applications
- Acting as an expert on current state of IT solutions to inform project requirements and design.
- Researching and prototyping possible solutions to meet business requirements.
- Working with project team to deliver appropriate solutions for the business.
- Contributing to the development of the project solution.
- Ensuring up to date documentation of technical deliverable.
- Reviewing project solutions to ensure high quality technical deliverables.
- Maintaining and ensure security of API keys and system secrets using APEGA approved tools.
- Assessing software security patches and provide recommendations regarding implementation.

Competencies, Skills & Attributes
- Competencies: Exemplifying Integrity, Fostering Communication, Results Orientation, Service Excellence, Teamwork, Analytical Thinking, Application Support, IT Troubleshooting, Continuous Learning and Systems Integration.
- Knowledge of system development life cycle, structured systems development concepts, as well as software development methodologies.
- Knowledge and skills of modern deployment practices and tooling for release and deployment management.
- Excellent customer service skills and habits are a must.
- Able to organize and prioritize your work independently.
- Ability to support end users at an intermediate level.
- Excellent communications skills, both verbal and written.
- High attention to detail.
- Strong abilities in T-SQL Querying and database performance troubleshooting.

**Qualifications**:

- Post-secondary degree in IST, computer science, software development or a related field.
- 3-5 years of progressively responsible related experience in medium IT environments.
- Certification in.NET, C#, SQL, ITIL 4 or other related certificates considered an asset.
- Experience in software development using Microsoft and Atlassian tools will be an asset.
- Equivalencies may be considered.

Thank you for your interest in APEGA.

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