Central Reservations Sales Agent
3 weeks ago
Position: Central Reservations Sales Agent
Reports to: Office Manager & Contact Centre Manager
Employment: Full-Time Seasonal
Are you passionate about delivering exceptional guest experiences in a world-class ski resort? Do you have a high attention to detail and thrive in a fast-paced environment? Join our team as a Central Reservations Sales Agent, where you’ll play a vital role in assisting guests and supporting their mountain adventures.
We are looking for a full-time seasonal sales agent to start as soon as possible. The position is located at Big White Ski Resort or our office on Asher Rd in Kelowna.
Key Responsibilities:- Assist with inquiries, reservations, modifications, and cancellations, with a primary focus on selling ski school products and programs.
- Provide excellent customer service, ensuring each guest has a positive and memorable experience.
- Collaborate with the Cenres Contact Centre team to ensure booking accuracy and optimize revenue.
- Maintain knowledge of ski school products, packages, and promotions to offer accurate and helpful information to guests.
- Enter guests online lesson bookings into our scheduling system.
- Process guest lift ticket and rental equipment orders in RTP promptly and accurately.
- Work closely with Ski School operations to ensure smooth lesson execution and enhance guest satisfaction.
- Perform cash handling, reconciliation, and other administrative tasks as required.
- Maintain a clean, organized, and welcoming workspace to contribute to an exceptional guest experience.
- Strong interpersonal and communication skills, with a focus on guest interactions and sales.
- Previous experience in customer service, hospitality, or sales is desirable.
- Proficiency in Microsoft Office suite and familiarity with reservation or property management systems is an asset.
- Exceptional organizational skills with attention to detail and the ability to multitask in a dynamic environment.
- Ability to stand for extended periods in a busy sales desk environment.
- Occasional lifting of up to 20 pounds may be required.
Wage: $20.50/hr
Location:- Big White Ski Resort (Staff Accommodation Available)
- Asher Rd, Kelowna, BC
If you’re eager to be part of a team dedicated to creating unforgettable guest experiences, we’d love to hear from you
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