Winter 2022/2023 - Ticket Agent
3 days ago
Position: Ticket Agent
Reports to: Resort Ticket Services Manager
Employment: Seasonal, Full Time (Mid-November - Mid-April)
**Job Description**:
Ticket Agents are responsible for the sale and processing of lift tickets, seasons passes, gift cards and all related promotional discounts affiliated with lift tickets. This may involve responding to guests
Duties and Responsibilities:
- Sell lift tickets through our main Resort Services Desk and other locations
- Sell and process seasons passes, including staff and volunteer seasons passes through our main Resort Services Desk and other locations
- Support customers with lost persons and items, and first aid queries
- Provide general information on facilities and activities available at Big White
- Uphold the highest standard of internal and external customer service at all times
Skills and Qualifications:
- Excellent communication and interpersonal skills
- Outgoing and friendly personality with a commitment to exceed guest expectations
- Experienced at payment processing and an aptitude to learn new systems
- Ability to multitask and complete a varied number of tasks in a day
- Flexible availability including evenings, weekends and statutory holidays
- Ability to work well within a diverse team environment
- Proven self-motivation and ability to work well with minimum supervision
- Ability to work in all-weather conditions on occasion
- Tourism/Hospitality experience is an asset
- Microsoft Office proficiency is an asset
- Valid driver's license is an asset
Physical Demands:
- Must be able to sit and/or stand for the duration of the shift
- Ability to lift and carry up to 25kg
- Must be able to kneel, bend, stoop, squat and stretch to fulfill duties
- Requires grasping, using tools, writing, standing, sitting, repetitive motions, listening and hearing ability, and visual acuity
**Location**:
Big White Ski Resort, British Columbia
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