Bilingual Administration

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

PRINCIPALES FONCTIONS ET RESPONSABILITÉS:

• Effectue des tâches administratives générales telles que la gestion du courrier, la rédaction et la maintenance de systèmes de remplissage pour le programme.
• Au besoin, responsable de traiter les demandes de co-paiement pour les patients, les pharmacies et/ou les médecins pour les programmes offrant une assistance de co-paiement ou des paiements de conciergerie.
• Assure la liaison avec les gestionnaires de programme pour s'assurer que les ICPs de co-paiement soient respectés.
• Assure la liaison avec l'ISI la comptabilité pour veiller à des délais de paiement appropriés et des paiements exacts.
• Assure la liaison avec l'administrateur de paiement de tiers pour s'assurer de l'exactitude du traitement du paiement électronique.
• Établit et maintient les fichiers de bureau, prend des rendez-vous et organise les salles de réunion, au besoin.
• Compile des informations provenant de diverses sources et utilise les informations pour des usages tels que la génération de rapports.
• Fait des audits et maintient divers rapports spécifiques à son lieu d'affaires en détectant les erreurs, les incohérences ou contradictions; effectue des corrections, et informe le personnel concerné de toute modification.
• Met à jour et maintient les informations commerciales pertinentes via des fichiers informatiques ou départementaux.
• Aide dans divers projets planifiés et non planifiés survenant dans le département à tout moment donné.
• Rédige les correspondances et/ou présentations à être envoyées aux contacts internes et externes.
• Responsable de la gestion de multiples projets pour de nombreux départements au sein d'un secteur d'activité ou dans plusieurs secteurs d'activité au besoin.
• Interagit fréquemment avec les associés interdépartementaux et la gestion interdépartementale dans le but de résoudre les problèmes de charge de travail.
• Maintient et favorise des relations de travail positives et professionnelles avec les associés et la gestion.
• Respecte toutes les politiques, procédures, règles de sécurité et règlements appropriés.
• Responsable de signaler tous les événements indésirables aux départements concernés.
• Effectue les tâches connexes assignées.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
• Liaise with program managers to ensure copayment KPIs are met.
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments.
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing.
• Establishes and maintains office files, makes appointments and arranges meeting rooms as required.
• Compiles information from various sources and utilizes the information for uses such as generating reports.
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Updates and maintains pertinent business information via computer or department files.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts.
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
• Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues.
• Maintains and promotes positive and professional working relationships with associates and management.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Responsible to report all Adverse Events to the assigned units/departments.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education in a related field.
• 3-5 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite of applications is essential.
• Proven accuracy when processing large amounts of data.
• Candidate must have strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required; and
• Bilingual, French/English preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills.
• Strong analytical and mathematical skills.
• Strong organizational skills; attention to detail.
• Ability to resolve issues quickly and efficiently.
• Ability to represent a positive and professional image.
• Strong knowledge of Microsoft Word, Excel, Power Point, and Outlook.
• Ability to implement processes resulting in satisfactory audit practices.
• Ability to consistently meet deadlines.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Strong business and financial acumen.

What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.