Implementation Consultant, Solution Deployment

6 days ago

Quebec City, Canada BD Full time
Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD Medication Management Solutions (MMS) combines proven technology with actionable intelligence to prevent medication errors, improve clinician productivity, increase predictability of medication availability, and improve organizational financial performance.

The BD Solution Deployment team manages, plans, and coordinates the implementation of BD Medication Management Solutions. Cross-functional teams are assigned to customer projects and accounts based on project scope. The BD project team partners with the customer project team to deliver the goal of an on-time successful system implementation that achieves customer’s medication management goals.

Role responsibilities:

  • Demonstrates problem solving, troubleshooting and system consultation related to pharmacy best practices in Medication Management workflows.

  • Demonstrates knowledge of pharmacy/clinical workflow processes and system integration.

  • Leads customer site and workflow assessments and facilitates project design and implementation phases.

  • Provides team support and product, clinical and technical information related to BD Medication Management Solutions.

  • Manages customer stakeholder teams, gains consensus within teams and delivers concise and consistent communication.

  • Facilitates conference calls and customer meetings to progress design and implementation goals.

  • Establishes rapport with customers that is conducive to long-term business relationships.

  • Install, validate and train end users on the use of BD Medication Management Solutions technologies.

  • Maintains documentation related to customer projects, expenses, compliance documentation and reports.

Qualifications:

  • Bachelor’s Degree or College diploma or 5 years of related work experience in a medical device or healthcare environment.

  • Knowledge of Infusion, Dispensing and Pharmacy Automation technologies an asset.

  • Experience working with clients in hospital, retail and long-term care pharmacies.

  • Fluency in both English and French required.

  • Located in Canada in close proximity to an international airport to facilitate travel.

  • Must possess and maintain a valid driver's license.

Work Environment:

  • Field based, home office position.

  • Overnight travel of up to 80% depending on project and team needs.

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