Training and Implementation Specialist

5 months ago


Quebec City, Canada Harris Computer Systems Full time

Harris Healthcare recherche une personne talentueuse et motivée pour rejoindre notre équipe en tant que spécialiste de la formation et de la mise en œuvre.

Dans le cadre de ce rôle, nous comptons sur vous pour travailler en étroite collaboration avec un groupe interfonctionnel de membres de l'équipe afin de concevoir et concevoir et développer des programmes de formation, préparer des documents tels que des descriptions de cours, des documents à distribuer, des guides, des vidéos éducatives et l'animation de formations pour les nouveaux utilisateurs et les utilisateurs expérimentés.

Il s'agit d'une excellente occasion de faire partie d'une équipe qui se consacre à la réussite des clients et de participer à la préparation du déploiement de notre solution de DSE de nouvelle génération chez nos clients

Il s'agit d'un poste à temps plein avec des avantages sociaux, notamment une politique de vacances généreuse et une assurance maladie, dentaire, vie et invalidité.

Description du poste/ Votre impact sera:

- Développer et maintenir une connaissance solide et précise de bout en bout des processus et des procédures applicables.
- Concevoir et développer des programmes de formation pour les clients externes et les membres de l'équipe interne.
- Préparer des supports tels que des synapses de cours, des documents à distribuer, des guides et des vidéos.
- Former les clients à l'utilisation de nos logiciels à l'aide de diverses plates-formes pendant toutes les phases de mise en œuvre.
- Appliquer les nouvelles technologies pour dispenser les cours et améliorer l'expérience d'apprentissage des utilisateurs (par exemple, apprentissage à distance, CBT interactif, formation mixte), avec une compréhension approfondie des principes et des stratégies d'adoption numérique.
- Fournir un soutien aux ventes et au marketing, de manière occasionnelle, en participant à des réunions de démonstration avec des clients potentiels
- Comprendre et atteindre les objectifs de Harris Healthcare en matière de mise en œuvre, de revenus et de mesures de performance.
- Travailler avec le chef de projet et l'équipe de projet pour évaluer les besoins en formation des clients et mettre à jour et affiner le matériel de formation actuel.
- Participer au suivi des problèmes ou des escalades liés au projet et élaborer des stratégies de réponse et des actions pour résoudre les problèmes.
- Autres tâches selon les besoins.

Compétences requises:

- Des compétences supérieures en matière d'expression orale et écrite et de présentation sont requises.
- Expérience de l'élaboration et de la présentation de matériel de formation dans une salle de classe pour adultes.
- Expérience en conception pédagogique, y compris l'élaboration de programmes, la création de matériel de cours et la formulation d'exercices pour les approches d'apprentissage en ligne et avec instructeur.
- Haut niveau de résolution de problèmes et compétences déductives.
- Doit s'adapter à des situations variées et être polyvalent lors de mises en œuvre complexes avec des priorités et des objectifs variés.
- Expérience avec Microsoft Office (Excel, Word, PowerPoint, etc.)
- Une expérience des modèles et principes éducatifs, tels que ADDIE, est un plus.

Required/Preferred Education and Experience:

- Bilingue - français et anglais.
- BS ou diplôme supérieur, en particulier dans un domaine clinique de préférence.
- Expérience du flux de travail sur le marché québécois.
- Expertise en matière de flux de travail dans le secteur de la santé, avec une maîtrise d'au moins un module ou un domaine majeur.
- Expérience préalable dans l'installation de systèmes d'information sur la santé, de préférence avec une solide connaissance pratique des opérations hospitalières.
- English Version -_

Harris Healthcare is looking for a talented and motivated individual to join our team as a Training and Implementation Specialist.

In this key role, we count on you to work closely with a cross-functional group of team members to design and develop training programs/curriculums, prepare materials such as course descriptions, handouts, guides, instructional videos and conduct customer trainings for new and experienced users.

This is an excellent opportunity to be part of a team dedicated to customer success and to help prepare for the deployment of our next-generation EHR solution to our customers

This is a full-time position with benefits, including a generous vacation policy and health, dental, life and disability insurance.

Duties/Responsibilities:

- Develop and maintain a solid and accurate end-to-end knowledge of applicable processes and procedures.
- Design and develop training programs for external clients and internal team members.
- Prepare materials such as course descriptions, handouts, guides, and videos.
- Train customers in the use of our software using various platforms during all ph



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