Operations Support Supervisor

4 weeks ago

Burnaby, Canada LifeLabs Medical Laboratory Services Full time
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Operations Support Supervisor

Reports to: Manager, Laboratory Operations

Status: Full Time

Start Date: ASAP

Number of Positions: 1

This vacancy is for an existing position.

Purpose of the Role

Accountability for the achievement of goals and targets related to safety, people, quality, and the cost-effective delivery of diagnostic services for assigned work group. Overall responsibility for the efficient day to day operation of assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.

Core Accountabilities

  • Attract and retain talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
  • Conduct non-technical performance management of their staff and ensuring accurate documentation of corrective actions taken.
  • Responsible for developing and approving employee schedules, sick time, vacation, and leaves ensuring compliance with operational needs and company policies.
  • Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
  • Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
  • Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
  • Create a positive employee relations climate, fostering common goals and vision in an atmosphere of collaboration and teamwork.

Minimum Hiring Requirements

  • Minimum Education: Associate degree or bachelor’s degree preferred.
  • Experience: 6 years laboratory experience or equivalent experience and previous supervisory experience an asset.
  • Regular Hours of Work: 37.5 hours per week. Additional shift hours as required by the operation.
  • Working Environment: Office and Laboratory environment. Occasional travel required.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include

  • Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
  • Retirement Savings Plan
  • Vacation and Wellness Days
  • Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
  • Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy , and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com .

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today

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