Operations Supervisor

2 weeks ago

Burnaby, Canada United Rentals, Inc. Full time

**_Great company. Great people. Great opportunities._**

As an Operation Supervisor at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will provide the supervision needed to ensure safety, branch metric performance and Rental Flow efficiency, while contributing world-class sales and customer service support.

If you are excited at the prospect of taking your career to the next level with a world leader and helping us drive continuing success and unparalleled growth, then United Rentals is the place to be. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of your employees and the work we all do in providing the equipment that helps build our communities.

Additional duties include the following:

- Support Branch Manager in implementing actions to achieve financial objectives
- Assist the Branch Manager in ensuring compliance with all company policies
- Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions
- Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures
- Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs
- May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others
- Motivate, coach and train personnel
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Other duties assigned as needed

Job Requirements:

- High School diploma; Bachelor's degree preferred
- 3+ years of sales and operational experience
- Supervision and leadership experience (2+ years) preferred
- Basic knowledge of the construction rental equipment industry or related
- Strong motivational and leadership skills
- Superior customer service, teamwork and verbal/written communication skills
- Proficient in Microsoft Office (particularly Excel)
- Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization - and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

**What's in it for you?**

**U.S. Full Time roles**: Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.

**U.S. Non-Full Time roles**: Benefits offering includes 401(k) retirement with company match; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.

**Canada**: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.
- Offered for full time roles, non-full time eligibility in select provinces.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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