Healthcare Operations Supervisor

3 days ago

Burnaby, Canada Paladin Security Full time

Healthcare Operations Supervisor

Reporting to the BC Healthcare Operations Manager, the Healthcare Operations Supervisor’s (HOS) key focus is in assisting with the afterhours operations across the Lower Mainland. This includes assisting the management of incidents, training, quality control, contract KPI, special projects, and other focuses as led by the client/PSG management team. This position is ideal for current Supervisors or Site Managers/Security Leads looking to take on more responsibility and progress into a more senior Management role. This position will be based out of the PSG head office / Paladin Operations Centre but will be required to travel to sites across the Lower Mainland for critical incidents or when needs arise.

**TYPICAL DUTIES & RESPONSIBILITIES**:
1. Acts as the primary representative for Paladin Security afterhours, including but not limited to, directly liaising and working closely with, Health Authority administration and management and other key stakeholders, both internal and external.
2. Assists in developing, implementing, maintaining and evaluating an overall security program, including Post Orders, Policy & Procedure Manuals, and OH&S programs.
3. Act as a lead for security issues in accordance with PSG and hospital standards and regulatory requirements. Ensure guidelines and standards for security staff are adhered to.
4. Support regular officer’s afterhours including Paladin Operations Centre and Scheduling with responsibilities delegated to them.
5. Compile accurate statistics on a monthly basis.
6. Conducts threat, risk assessments and provide recommendations for security and safety improvements.
7. Serves as a contact with Municipal police and other authorities for security-related matters and may consult on behalf of Paladin IPS by attending meetings and serving on committees and working groups.
8. Will assist in overseeing the scheduling, training, coaching, mentoring and overall support for Site Managers, Site Supervisors, Shift Supervisors and Security Officers afterhours.
9. The HOS may be required to conduct monthly in-services such as fire education sessions under the direction of the Community Operations ASL.
10. Conduct investigations when incidents and situations occur as required.
11. Perform other duties as required and/or requested.

**QUALIFICATIONS**:
Education and Experience

Skills and Abilities
- Ability to lead, plan, organize, delegate and problem solve.
- Ability to effectively supervise.
- Basic computer proficiency in Microsoft Word, Excel, PowerPoint.
- Ability to communicate effectively, both in writing and verbally, including delivering presentations to groups.
- Ability to deal with others effectively.
- Ability to function effectively in a highly dynamic environment.
- Ability to demonstrate professionalism in all situations.
- Physical ability to perform the duties of the position.

Paladin Security: Making the World a Safer and Friendlier Place because we
**CARE**

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

**Application Submission Deadline**:

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