Customer Experience Representative

3 days ago

Burnaby, Canada Mustang Survival Corp. Full time $45,000 - $53,000

WHO WE ARE

At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain true to what we stand for. If you are someone who has curiosity, passion for excellence, and a desire to drive innovative product solutions, come and join us to push the boundaries of whats possible in delivering the ultimate water life user experience.

WHAT WE OFFER

We estimate the salary range for this position to be between $45,000 and $53,000 annually. Additionally, we offer extended health and dental benefits, Group RSP with employer matching, a generous bank of wellness days, and industry perks. The final agreed upon salary may vary based on factors such as job-related knowledge, skills, and experience.

WHAT WE ARE LOOKING FOR

We are seeking a Customer Experience Representative eager to actively contribute to supporting our customers. The successful candidate will deliver professional and timely customer support for Mustang Survival products across various market categories. This involves gaining product and service knowledge, managing inquiries via phone and email using Zen Desk, and processing orders and accounts with Net Suite and QuickBooks. Additionally, responsibilities include providing order updates, supporting sales with quotes and new account processing, and ensuring excellence in customer engagement.

RESPONSIBILITIES

CUSTOMER SUPPORT

  • Acquire general working knowledge of Mustang Survival products & technologies to effectively field customer inquiries and develop internal support network to assist with complex questions.
  • Acquire broad knowledge of Customer Service procedures across all market categories (Military, Industrial, Public Safety, and Recreation)
  • Provide professional, timely and knowledgeable service to our online customers through multiple communication channels, including phone, email.
  • Using ZenDesk, you will prioritize and manage phone calls and tickets as they relate to orders and inquiries.
  • Respond to customer email inquiries including, technical questions and dealer locator.
  • Managing incoming customer inquiries through telephone and email.
  • Effectively assess customer needs related to products, orders, payments, logistics, etc. and proactively manage using a positive, helpful approach.
  • Strive for excellence with every customer engagement.

ORDER & ACCOUNT PROCESSING

  • Processes all internal and external customer orders (product, repairs, and services) using Net Suite, Zen Desk, and other platforms.
  • Provide order confirmations and expected delivery information in a timely manner.
  • Proactively communicate order status and available inventory information, along with other information important to the customer.
  • Support Accounts Receivable by communicating with customers regarding account balance status and helping finance resolve any account issues using QuickBooks.
  • Coordinate the timely entry and delivery of orders by reaching out to customers and internal team members to resolve any issues or questions.

SALES SUPPORT

  • Provide quotes in accordance with company policies and pricing information
  • Use customer interactions to identify opportunities for increasing sales (e.g. add-ons or up-sells)
  • Assist the sales reps and managers with new account processing.
  • Support evaluations of customer satisfaction

REQUIREMENTS

  • Grade 12 graduation with related post-secondary education.
  • 2+ years of experience in customer service and order entry.
  • Strong command of English, both written and verbal.
  • Familiarity with order entry, phones, and ticket management.
  • Team player, willing to engage actively in tasks.
  • Excellent interpersonal skills for building relationships in person, via email, and over the phone.
  • Good organizational skills and ability to manage heavy workloads.
  • Proficient in computer use and quick to learn new systems.
  • Experience with Order Management software is an asset.
  • Strong problem-solving skills and a commitment to doing what is right.
  • Ability to work independently and collaboratively.
  • Strong customer service orientation.
  • Positive attitude and commitment to deadlines.
  • High level of personal initiative and energy.
  • Experience in retail or the marine/outdoor industry is an asset.
  • Participation in activities related to our products is an asset.

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Mustang Survival Corp. Full time

    **WHO WE ARE** Mustang Survival is a division of The Wing Group of Companies. The Mustang Survival brand represents leading edge extreme environmental protection for elite users including rescue workers, coast guard, fighter jet pilots, fishermen, sailors, paddlers, and even NASA astronauts. Our mission is bold, "We Save Lives for a Living", and requires...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Candrone Full time

    **About Candrone**: Join us at Candrone, North America's largest and fastest-growing robotics consultancy specializing in UAV solutions for Enterprise drone sales, consulting, rentals, and training. As part of our dynamic team, you'll primarily focus on contributing to Candrone's innovative projects and initiatives, shaping the future of UAV technology and...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Parkland Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • In-store Customer Experience Representative

    4 weeks ago

    Burnaby, British Columbia, Canada UNIQLO Full time

    Position OverviewThe In-store Customer Experience Representative role at UNIQLO is focused on delivering exceptional customer service and creating a seamless brand experience. This individual will act as a ambassador for the brand, building strong relationships with customers and driving sales growth.Key Responsibilities:Represent the UNIQLO brand positively...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Mustang Survival Full time

    **WHO WE ARE** At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Columbia Fuels Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    5 months ago

    Burnaby, Canada Columbia Fuels Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    3 days ago

    Burnaby, Canada Parkland Corporation Full time

    DescriptionCompetitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and goThe Opportunity:The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). Responsibilities:Open and manage...

  • Customer Experience Specialist

    2 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Burnaby, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve service...

  • Customer Experience Representative

    2 weeks ago

    Burnaby, Canada Mustang Survival Corp. Full time

    **WHO WE ARE** At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    4 weeks ago

    Burnaby, Canada Columbia Fuels Full time

    **Description** **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining account information - Answers a high volume of customer calls and achieve...

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada INI POS Solutions Full time

    Customer Service Representative - INI POS SolutionsWe are seeking an experienced Customer Service Representative to join our team at INI POS Solutions. The ideal candidate will have a strong background in customer service, technical support, and problem-solving.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Mountain West Studios Full time

    Do you love working with people? Have a sparkling personality? We are looking for an exceptional person to join our team as a Customer Experience Representative. This rep will play an important role in supporting our Customer Service Manager by handling customer queries & requests in our busy period. **Responsibilities**: - Entering and handling customers...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    6 months ago

    Burnaby, Canada Artisan Plumbing & Heating LTD. Full time

    **CUSTOMER SERVICE REPRESENTATIVE NEEDED AT ARTISAN PLUMBING & HEATING!** Artisan Plumbing & Heating has been in business for 33 years with a solid customer base. We service the lower mainland for plumbing, heating and emergency services. We are looking to expand our team with a customer service representative. **REQUIREMENTS**: - Excellent positive...

  • Customer Service Representative

    5 months ago

    Burnaby, Canada COSENTINO Full time

    Burnaby, CA**What are we looking for**: **What you will do**: As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders...