Customer Experience Representative

2 days ago

Burnaby, Canada Parkland Corporation Full time
Description

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat).

Responsibilities:

  • Open and manage existing customer accounts by recording and maintaining account information
  • Answers a high volume of customer calls and achieve Service Level of 85%
  • Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
  • Direct or escalate requests and unresolved issues to the designated resource
  • Increase revenue through inside sales initiatives
  • Perform customer verifications
  • Perform credit verification using the Equifax credit tool
  • Process credit card pre-authorizations and sales accurately
  • Keep records of customer interactions and transactions through account comments
  • Manage administration associated with customer accounts
  • Communicate and coordinate with internal departments
  • Other duties as assigned

Requirements:

  • Great interpersonal skills (internal/external), with relentless customer focus
  • Good communication and listening skills
  • Knowledge of customer service principles and practices
  • Proficient in relevant computer applications (Office 365, ERP, CRM, etc.)
  • Numeric, oral and written language applications
  • Good data entry / keyboard skills
  • Knowledge of administration and clerical processes
  • Attention to detail and accuracy
  • Problem solving skills
  • Multi-tasking/prioritizing skills
  • Self-starter, with the ability to be flexible
  • Stress tolerance
  • Experience with training and onboarding at Parkland or previous (Training SME)

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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