Branch Coordinator/Dispatcher

4 weeks ago

Surrey, Canada Leavitt Machinery Full time
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an organized Branch Coordinator to join our team in Surrey, BC. As the Branch Coordinator/Dispatcher, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met. You will also be responsible for directing customers and visitors at the branch.

Essential Duties & Responsibilities

As the Branch Coordinator, your key responsibilities will include:

  • Organize and manage Service jobs and incoming leads
  • Schedule work for Technicians, using the service scheduler to prioritize appointments
  • Branch reception duties, including answering phone calls, transfering callers to the correct person, and directing walk-in visitors at the branch
  • Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively
  • Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process
  • Review WIP reports and bill applicable service calls to customers
  • Track invoices and contact vendors for Parts and Service invoices
  • Open and update all work orders in ERP system
  • Proactively identify and recommend process improvements

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

  • Previous dispatching and/or scheduling experience
  • A university degree in a related field such as business administration or logistics
  • Strong proficiency with MS Office Suite (Word, Excel, Outlook)
  • Excellent organizational skills, planning skills, and multitasking ability
  • A customer service mindset and excellent verbal and written communication skills
  • Strong ability to think outside of the box, solve problems, and satisfy customer needs
  • Ability to thrive in a dynamic work environment

Benefits & Perks

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

  • Company paid medical health care plan for you and your dependents
  • Extended health plan – 100% employer paid
  • Dental plan, vision plan, and prescription drug coverage
  • Annual health care spending account
  • Life insurance, disability insurance, and travel insurance – 100% employer paid
  • Sick leave plan – 100% employer paid
  • Employee assistance programs
  • RRSP matching
  • Wellness days
  • Ongoing professional development opportunities

The base pay range for this role is: $50,000 to $60,000 per year, depending on experience.

This is an onsite role based in Surrey, BC. The hours will be 6:30am to 3:00pm, Monday through Friday.

Leavitt Machinery & Venturis would like to thank all applicants for their interest, however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery

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